Cisco 500-443 Exam - Topic 5 Question 48 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 48
Topic #: 5

[All 500-443 Questions]

Which device access is needed to manage agent phones for UCCE/PCCE?

ACUCM Admin

BCCE Web Admin tool

CConfig Manager tool

DFinesse Admin

Show Suggested Answer

Suggested Answer: A

A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools, partitions, calling search spaces, and other settings for the agent phones. Reference =Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4

by Judy at Nov 21, 2025, 06:27 PM

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Marsha

4 months ago

I lean towards B as well. It’s designed for this purpose.

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Deeanna

5 months ago

C) Config Manager tool? Not sure if it's the right choice here.

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Shenika

5 months ago

I feel like D) Finesse Admin is more for user interface, not management.

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Georgeanna

5 months ago

A) CUCM Admin could work too, but not as specific.

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Bulah

5 months ago

I agree, B makes sense for managing agents.

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Silva

5 months ago

100% agree, CCE Web Admin is the way to go!

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Arthur

5 months ago

Wait, is Config Manager tool actually involved?

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Viva

6 months ago

Finesse Admin? Really? That seems off.

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Stevie

6 months ago

I thought CUCM Admin was enough for managing phones?

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Terry

6 months ago

Finesse Admin? Really? That's like trying to herd cats with a feather duster. Good luck with that!

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Glory

7 months ago

The correct answer is B) CCE Web Admin tool. Duh, everyone knows that. What is this, amateur hour?

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Peter

7 months ago

A) CUCM Admin? Really? That's for Cisco phones, not UCCE/PCCE. Come on, people, get with the program!

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Alison

7 months ago

D) Finesse Admin is the way to go. Who needs the CCE Web Admin tool when you have the power of Finesse?

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Heike

7 months ago

The correct answer is B) CCE Web Admin tool. That's the only way to manage agent phones for UCCE/PCCE.

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Salome

7 months ago

I’m leaning towards Finesse Admin, but I have a nagging feeling it might be one of the others. Need to double-check my notes!

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Claudia

7 months ago

I practiced a similar question last week, and I think the Config Manager tool was mentioned, but I don't remember its exact role.

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Freida

8 months ago

I feel like we covered the CCE Web Admin tool in class, but I can't recall if it was specifically for agent phones.

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Vicky

8 months ago

I think it's the CUCM Admin, but I’m not entirely sure. I remember something about managing phones there.

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Freida

8 months ago

I'm feeling confident about this. The device access needed is the CUCM Admin, since that's where you configure the phones themselves.

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Kattie

8 months ago

Ah, this is a tricky one. I'm torn between the CCE Web Admin tool and the Config Manager tool. I'll have to review my notes to be sure.

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Shelia

8 months ago

Okay, let me see. I remember we talked about managing agent phones in class. I'm pretty sure the answer is Finesse Admin.

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Oneida

8 months ago

Definitely need the CCE Web Admin tool for that.

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Leonardo

9 months ago

I think it's B) CCE Web Admin tool. Seems most relevant.

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Muriel

9 months ago

C) Config Manager tool? Hah, that's like using a screwdriver to hammer a nail. Totally the wrong tool for the job.

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Paola

9 months ago

Hmm, I'm not totally sure about this. I'll need to think it through carefully. Maybe the Config Manager tool?

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Lezlie

10 months ago

I think I know this one - it's probably the CCE Web Admin tool, since that's the main interface for managing UCCE/PCCE.

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Ria

4 months ago

Config Manager tool has its uses, but not for this.

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Pa

4 months ago

CCE Web Admin is definitely the go-to for UCCE/PCCE.

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Antonio

4 months ago

I thought CUCM Admin was also important.

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Veronique

9 months ago

I agree, CCE Web Admin tool seems right.

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Johana

9 months ago

Yeah, it's the primary tool for that.

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