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Which device access is needed to manage agent phones for UCCE/PCCE?
31 comments · newest first
MA
Marsha
6 months ago
I lean towards B as well. It’s designed for this purpose.
DE
Deeanna
6 months ago
C) Config Manager tool? Not sure if it's the right choice here.
SH
Shenika
6 months ago
I feel like D) Finesse Admin is more for user interface, not management.
GE
Georgeanna
6 months ago
A) CUCM Admin could work too, but not as specific.
BU
Bulah
7 months ago
I agree, B makes sense for managing agents.
SI
Silva
7 months ago
100% agree, CCE Web Admin is the way to go!
AR
Arthur
7 months ago
Wait, is Config Manager tool actually involved?
VI
Viva
7 months ago
Finesse Admin? Really? That seems off.
ST
Stevie
7 months ago
I thought CUCM Admin was enough for managing phones?
TE
Terry
8 months ago
Finesse Admin? Really? That's like trying to herd cats with a feather duster. Good luck with that!
GL
Glory
8 months ago
The correct answer is B) CCE Web Admin tool. Duh, everyone knows that. What is this, amateur hour?
PE
Peter
8 months ago
A) CUCM Admin? Really? That's for Cisco phones, not UCCE/PCCE. Come on, people, get with the program!
AL
Alison
8 months ago
D) Finesse Admin is the way to go. Who needs the CCE Web Admin tool when you have the power of Finesse?
HE
Heike
9 months ago
The correct answer is B) CCE Web Admin tool. That's the only way to manage agent phones for UCCE/PCCE.
SA
Salome
9 months ago
I’m leaning towards Finesse Admin, but I have a nagging feeling it might be one of the others. Need to double-check my notes!
CL
Claudia
9 months ago
I practiced a similar question last week, and I think the Config Manager tool was mentioned, but I don't remember its exact role.
FR
Freida
9 months ago
I feel like we covered the CCE Web Admin tool in class, but I can't recall if it was specifically for agent phones.
VI
Vicky
9 months ago
I think it's the CUCM Admin, but I’m not entirely sure. I remember something about managing phones there.
FR
Freida
9 months ago
I'm feeling confident about this. The device access needed is the CUCM Admin, since that's where you configure the phones themselves.
KA
Kattie
10 months ago
Ah, this is a tricky one. I'm torn between the CCE Web Admin tool and the Config Manager tool. I'll have to review my notes to be sure.
SH
Shelia
10 months ago
Okay, let me see. I remember we talked about managing agent phones in class. I'm pretty sure the answer is Finesse Admin.
ON
Oneida
10 months ago
Definitely need the CCE Web Admin tool for that.
LE
Leonardo
10 months ago
I think it's B) CCE Web Admin tool. Seems most relevant.
MU
Muriel
11 months ago
C) Config Manager tool? Hah, that's like using a screwdriver to hammer a nail. Totally the wrong tool for the job.
PA
Paola
11 months ago
Hmm, I'm not totally sure about this. I'll need to think it through carefully. Maybe the Config Manager tool?
LE
Lezlie
11 months ago
I think I know this one - it's probably the CCE Web Admin tool, since that's the main interface for managing UCCE/PCCE.
RI
Ria
5 months ago
Config Manager tool has its uses, but not for this.
PA
Pa
6 months ago
CCE Web Admin is definitely the go-to for UCCE/PCCE.
AN
Antonio
6 months ago
I thought CUCM Admin was also important.
VE
Veronique
10 months ago
I agree, CCE Web Admin tool seems right.
JO
Johana
11 months ago
Yeah, it's the primary tool for that.