Discuss Cisco 500-443 Exam Topic 5 Question 47

What should a Call Type be mapped to for successful call routing?

ARouting Client

BScheduled Script

CDialed numbed

DDefault Label

Suggested Answer: A

A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing requests from the CCE system. Reference =Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2

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16 comments · newest first

Lemuel 10 months ago

I think Routing Client is more effective for routing.

Jettie 10 months ago

Wait, Default Label? Is that even a thing?

Salena 10 months ago

Call Type should be mapped to Dialed number.

Lenita 11 months ago

Totally agree, that's the standard practice!

Graciela 11 months ago

Scheduled Script? Sounds a bit off to me.

Cristen 11 months ago

I feel like Scheduled Script might be relevant, but I can't remember how it fits into the call routing process.

Izetta 11 months ago

I’m a bit confused. I thought Default Label was important, but I can't recall if it’s the right answer for routing calls.

Pamela 11 months ago

I remember practicing a question similar to this, and I think it was about mapping to the Dialed number. That seems to make sense for routing.

Ivory 12 months ago

I think the Call Type should be mapped to the Routing Client, but I'm not entirely sure. It feels like something we covered in class.

Lashawn 12 months ago

I've got a good feeling about this one. The key is understanding what information is used to determine how a call should be routed. I think the right answer has to do with identifying the type of call and mapping that to the appropriate routing destination.

Gregg 1 year ago

Based on the options provided, I think the answer is likely either A (Routing Client) or D (Default Label). Those seem the most relevant to the call routing process, but I'll need to carefully consider the differences between them.

Tricia 1 year ago

I'm a bit confused on this one. Is the Call Type something specific to the call itself, or is it more about the system or process used to route the call? I'll need to review my notes on call routing to figure this out.

Becky 1 year ago

Okay, let me see. The question is asking what a Call Type should be mapped to for successful call routing. I'm guessing the right answer has to do with how the call is identified and routed to the appropriate destination.

Kirk 1 year ago

Hmm, this seems like a tricky one. I'll need to think carefully about the call routing process and what information is needed to successfully route a call.

Dannie 1 year ago

I disagree, I believe it should be mapped to Default Label for better routing efficiency.

Cassi 1 year ago

I think a Call Type should be mapped to Dialed number for successful call routing.

Cisco 500-443 Exam - Topic 5 Question 47 Discussion