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Cisco 500-443 Exam - Topic 4 Question 53 Discussion

Actual exam question for Cisco's 500-443 exam
Question #: 53
Topic #: 4
[All 500-443 Questions]

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, E

B Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. E Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 11


by Carey at Mar 03, 2026, 05:42 AM

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Emeline
12 days ago
Wait, I thought it was C) AWDB?
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Junita
17 days ago
Totally agree, those are the ones!
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Della
22 days ago
A) SPOG and B) Agent PG/CTIServer are correct!
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Veronika
28 days ago
Definitely A and B, no doubt about it!
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Aracelis
1 month ago
I thought it was C) AWDB too, but I guess not!
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Linwood
1 month ago
Wait, is Finesse not involved at all? That seems odd.
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Scarlet
1 month ago
Totally agree, those are the key components!
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Zana
2 months ago
A) SPOG and B) Agent PG/CTIServer are the right ones!
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Marleen
2 months ago
I practiced a similar question last week, and I think both Finesse and Agent PG/CTIServer were the answers.
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Jeannetta
2 months ago
I keep mixing up AWDB and IDS in my head. I think one of them is involved, but I can't recall which one!
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Ernie
2 months ago
I remember studying about the SPOG and how it interacts with the CCE Router, so I feel confident about that one.
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Dorsey
2 months ago
I think the Agent PG/CTIServer is definitely one of the components, but I'm not sure about the second one. Maybe it's Finesse?
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