Discuss Cisco 500-443 Exam Topic 4 Question 53

When an Agent's status turns Ready, which two components help notify the CCE Router about this new status? (Choose two.)

Suggested Answer: B, E

B Agent PG/CTIServer is one of the components that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends a Peripheral Monitor Message (PMM) with agent state information to the Router. E Finesse is another component that help notify the CCE Router about the new status of an agent when it turns Ready, as it sends an HTTP request with agent state information to the CTIServer. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 11

Get Premium 500-443 Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

26 comments · newest first

Gretchen 2 months ago

I agree with A and E. SPOG and Finesse really notify the router effectively.

Marlon 2 months ago

I feel like C and D could be right too. AWDB and IDS are important.

Richelle 2 months ago

I’m leaning towards B and E. Finesse is crucial for agent status.

Quentin 2 months ago

I think it's A and B. SPOG and Agent PG/CTIServer make sense.

Xuan 2 months ago

I feel like C could be involved, but I’m not sure. B and E feel right.

Mabel 2 months ago

A is good too, but I lean towards B and E. Finesse is key.

Freeman 3 months ago

I agree, B is definitely one. But what about A?

Essie 3 months ago

I think it's B and E. They seem crucial for status updates.

Wilbert 3 months ago

I agree with A and E. Finesse really helps with status updates.

Phillip 3 months ago

I lean towards B and C. Agent PG and AWDB make sense.

Gaston 3 months ago

I feel like it's A and E. Finesse is important too.

Tyisha 3 months ago

I think it's A and B. SPOG and Agent PG are crucial.

Lyla 4 months ago

Really? I had no idea it was those two!

Kaitlyn 4 months ago

Nope, definitely A and B!

Emeline 5 months ago

Wait, I thought it was C) AWDB?

Junita 6 months ago

Totally agree, those are the ones!

Della 6 months ago

A) SPOG and B) Agent PG/CTIServer are correct!

Veronika 6 months ago

Definitely A and B, no doubt about it!

Aracelis 6 months ago

I thought it was C) AWDB too, but I guess not!

Linwood 6 months ago

Wait, is Finesse not involved at all? That seems odd.

Scarlet 6 months ago

Totally agree, those are the key components!

Zana 7 months ago

A) SPOG and B) Agent PG/CTIServer are the right ones!

Marleen 7 months ago

I practiced a similar question last week, and I think both Finesse and Agent PG/CTIServer were the answers.

Jeannetta 7 months ago

I keep mixing up AWDB and IDS in my head. I think one of them is involved, but I can't recall which one!

Ernie 7 months ago

I remember studying about the SPOG and how it interacts with the CCE Router, so I feel confident about that one.

Dorsey 7 months ago

I think the Agent PG/CTIServer is definitely one of the components, but I'm not sure about the second one. Maybe it's Finesse?

Cisco 500-443 Exam - Topic 4 Question 53 Discussion