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Cisco 500-443 Exam - Topic 3 Question 37 Discussion

What are two conditions in which PCS legs get invoked? (Choose two.)
C) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.
A) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
B) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
D) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
E) The correct call route is configured through the Call Manager server.

Cisco 500-443 Exam - Topic 3 Question 37 Discussion

Actual exam question for Cisco's 500-443 exam
Question #: 37
Topic #: 3
[All 500-443 Questions]

What are two conditions in which PCS legs get invoked? (Choose two.)

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Suggested Answer: C

by Sheron at Jan 22, 2025, 05:47 AM

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France
9 months ago
E doesn’t seem relevant here, right?
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Cassandra
9 months ago
C is definitely a tricky one, but I think it’s valid.
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Keena
10 months ago
Wait, are we sure about A? Sounds a bit off.
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Teddy
10 months ago
Totally agree, those are spot on.
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Galen
10 months ago
A and B are the right conditions!
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Janessa
10 months ago
I definitely remember that the survey is called after a CONNECT message, but I’m confused about whether it’s option B or D that mentions the correct node to use in the script.
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Dahlia
11 months ago
I vaguely recall something about the Ring-No-Answer timeout and how it affects the survey. Was it related to option A or C? I can't quite remember.
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Bobbye
11 months ago
I practiced a similar question where the Router Re-query settings were key. I feel like option C might be correct since it mentions the timeout and re-query settings.
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Rosalia
11 months ago
I think I remember that the Post Call Survey DN gets invoked after a CONNECT message from CCE, but I'm not sure if it's only for the Agent's leg or both.
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Jesse
11 months ago
The question is asking for two conditions, so I'll need to be selective in my choices. I'll review the options again to identify the two most relevant ones.
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Bette
11 months ago
I'm pretty confident I know the two correct conditions based on my understanding of how PCS legs work. I'll select those options and move on to the next question.
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Wayne
11 months ago
Hmm, the wording on some of these options is a bit confusing. I'll need to re-read them a couple times to make sure I'm not missing any important details.
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Frederica
11 months ago
Okay, let me think this through. The key seems to be understanding when the Post Call Survey DN gets invoked. I'll need to carefully read through the options.
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Nadine
11 months ago
This question seems straightforward, but I want to make sure I understand the conditions correctly before selecting my answers.
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Rana
1 year ago
This question is a real head-scratcher. I feel like the answer is hiding somewhere in the code, waiting to trip me up. *sigh*
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Graham
1 year ago
C) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.
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Clemencia
1 year ago
B) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
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Margarita
1 year ago
A) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
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Jesusita
1 year ago
I'm gonna go with C and D. Sounds like the correct answer is a combination of those two options.
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Melodie
1 year ago
Definitely, and using the END node in the CCE routing script can help too.
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Geoffrey
1 year ago
It's important to configure Router Re-query correctly to avoid issues.
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Solange
1 year ago
I agree, those options seem to cover the conditions for PCS legs.
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Pearly
1 year ago
Yes, those options mention the scenarios where the Post Call Survey DN is called. Good choice.
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Kristeen
1 year ago
I think C and D are the right choices.
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Estrella
1 year ago
I agree, C and D seem to cover the conditions for PCS legs to get invoked.
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Arlene
1 year ago
Option B is also correct. The Post Call Survey DN is called if Unified CVP has received at least one CONNECT message from CCE, either from the VRU leg or the Agent's leg.
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Albina
1 year ago
Definitely. We need to pay attention to the configuration details to make sure the PCS legs work as intended.
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Aja
1 year ago
Option A is correct. The caller is transferred to the Post Call Survey DN if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, and the Queue node has Enable target re-query checked.
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Annelle
1 year ago
A) Option A is correct. The caller is transferred to the Post Call Survey DN if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, and the Queue node has Enable target re-query checked.
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Paris
1 year ago
B) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
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Gail
1 year ago
A) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
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Malissa
1 year ago
Yes, I agree. Option A and B mention those conditions. It's important to configure them correctly to ensure the Post Call Survey DN is called.
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Albina
1 year ago
I think the conditions for PCS legs to get invoked are related to Router Re-query and CONNECT messages from CCE.
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