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What are two conditions in which PCS legs get invoked? (Choose two.)
Suggested Answer: C
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33 comments · newest first
FR
France
11 months ago
E doesn’t seem relevant here, right?
CA
Cassandra
11 months ago
C is definitely a tricky one, but I think it’s valid.
KE
Keena
11 months ago
Wait, are we sure about A? Sounds a bit off.
TE
Teddy
11 months ago
Totally agree, those are spot on.
GA
Galen
12 months ago
A and B are the right conditions!
JA
Janessa
12 months ago
I definitely remember that the survey is called after a CONNECT message, but I’m confused about whether it’s option B or D that mentions the correct node to use in the script.
DA
Dahlia
1 year ago
I vaguely recall something about the Ring-No-Answer timeout and how it affects the survey. Was it related to option A or C? I can't quite remember.
BO
Bobbye
1 year ago
I practiced a similar question where the Router Re-query settings were key. I feel like option C might be correct since it mentions the timeout and re-query settings.
RO
Rosalia
1 year ago
I think I remember that the Post Call Survey DN gets invoked after a CONNECT message from CCE, but I'm not sure if it's only for the Agent's leg or both.
JE
Jesse
1 year ago
The question is asking for two conditions, so I'll need to be selective in my choices. I'll review the options again to identify the two most relevant ones.
BE
Bette
1 year ago
I'm pretty confident I know the two correct conditions based on my understanding of how PCS legs work. I'll select those options and move on to the next question.
WA
Wayne
1 year ago
Hmm, the wording on some of these options is a bit confusing. I'll need to re-read them a couple times to make sure I'm not missing any important details.
FR
Frederica
1 year ago
Okay, let me think this through. The key seems to be understanding when the Post Call Survey DN gets invoked. I'll need to carefully read through the options.
NA
Nadine
1 year ago
This question seems straightforward, but I want to make sure I understand the conditions correctly before selecting my answers.
RA
Rana
1 year ago
This question is a real head-scratcher. I feel like the answer is hiding somewhere in the code, waiting to trip me up. *sigh*
GR
Graham
1 year ago
C) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.
CL
Clemencia
1 year ago
B) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
MA
Margarita
1 year ago
A) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
JE
Jesusita
2 years ago
I'm gonna go with C and D. Sounds like the correct answer is a combination of those two options.
ME
Melodie
1 year ago
Definitely, and using the END node in the CCE routing script can help too.
GE
Geoffrey
1 year ago
It's important to configure Router Re-query correctly to avoid issues.
SO
Solange
1 year ago
I agree, those options seem to cover the conditions for PCS legs.
PE
Pearly
1 year ago
Yes, those options mention the scenarios where the Post Call Survey DN is called. Good choice.
KR
Kristeen
1 year ago
I think C and D are the right choices.
ES
Estrella
1 year ago
I agree, C and D seem to cover the conditions for PCS legs to get invoked.
AR
Arlene
2 years ago
Option B is also correct. The Post Call Survey DN is called if Unified CVP has received at least one CONNECT message from CCE, either from the VRU leg or the Agent's leg.
AL
Albina
2 years ago
Definitely. We need to pay attention to the configuration details to make sure the PCS legs work as intended.
AJ
Aja
2 years ago
Option A is correct. The caller is transferred to the Post Call Survey DN if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, and the Queue node has Enable target re-query checked.
AN
Annelle
1 year ago
A) Option A is correct. The caller is transferred to the Post Call Survey DN if Router Re-query is misconfigured and the Ring-No-Answer timeout expires, and the Queue node has Enable target re-query checked.
PA
Paris
1 year ago
B) The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
GA
Gail
1 year ago
A) If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
MA
Malissa
2 years ago
Yes, I agree. Option A and B mention those conditions. It's important to configure them correctly to ensure the Post Call Survey DN is called.
AL
Albina
2 years ago
I think the conditions for PCS legs to get invoked are related to Router Re-query and CONNECT messages from CCE.