Cisco 500-443 Exam - Topic 3 Question 24 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 24
Topic #: 3

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

AConfigure the Survey DN, CT and associate with the Survey routing script.

BSet \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

CSet 'user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

DCreate a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

ECreate a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

Show Suggested Answer

Suggested Answer: B, D

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.

by Alpha at Jul 09, 2024, 03:13 AM

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Pete

6 months ago

I thought C was the right choice, but I guess not!

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Jonelle

6 months ago

I agree with A, but I’m leaning towards D too.

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Corrinne

7 months ago

Wait, is E really necessary? Seems redundant to me.

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Geoffrey

7 months ago

I think B is also important, but not sure about A.

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Daron

7 months ago

Definitely A and D! Those are the key setups.

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Stefania

7 months ago

I’m pretty confident that option B is correct, but I’m not entirely sure if we need to set it to y or n in the script logic.

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Naomi

7 months ago

I practiced a similar question, and I feel like creating a new call type for the Post Call Survey is essential, but I’m torn between the options for mapping the dialed numbers.

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Lynna

8 months ago

I remember something about setting 'user.microapp.isPostCallSurvey' to y, but I can't recall if it should be before or after the label node.

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Desmond

8 months ago

I think we definitely need to configure the Survey DN and associate it with the routing script, but I'm not sure about the second one.

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Dominga

8 months ago

This looks straightforward to me. The two mandatory configurations are setting the 'user.microapp.isPostCallSurvey' flag and creating a new call type for the Post Call Survey. I'll go with options B and D.

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Rickie

8 months ago

I'm not entirely sure about this one. I'll need to review my notes on PCS configuration to make sure I don't miss anything important. Maybe I'll start by eliminating the options that don't seem relevant.

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Tanesha

8 months ago

Okay, I think I've got this. The key is to configure the Survey DN, CT and associate it with the Survey routing script, as well as set the 'user.microapp.isPostCallSurvey' flag appropriately. Options A and B seem to cover those requirements.

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Arthur

8 months ago

Hmm, I'm a bit confused by the wording here. I'll need to make sure I understand the difference between the "Survey DN, CT" and the "survey dialed number pattern" before I can confidently select the right options.

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Raymon

8 months ago

This looks like a tricky one. I'll need to carefully read through the options and think about the key requirements for getting the PCS working properly.

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Rickie

8 months ago

Hmm, I'm not totally sure how to approach this. I'll need to think it through step-by-step.

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Dalene

8 months ago

I remember something about how GSLB prioritizes responses, so it might be option D, but I could be mixing it up with other load balancing tests.

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Dottie

8 months ago

I think analyzing the cause and effect is crucial here, but I'm not entirely sure if that's the first step.

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Stephaine

1 year ago

I'm feeling a bit 'user.microapp' about this question. Let's stick to the official stuff - A and D seem like the way to go.

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Tran

12 months ago

Yeah, I agree. A and D are the correct configurations for the PCS to work properly.

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Gabriele

1 year ago

D) Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

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Catarina

1 year ago

A) Configure the Survey DN, CT and associate with the Survey routing script.

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Xenia

1 year ago

Alright, let's see... I'm going with A and D. Anything involving 'user.microapp' sounds like a trap, and setting up the survey call type seems essential. Piece of cake!

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Danica

12 months ago

User 3: Yeah, anything with 'user.microapp' seems risky.

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Barrett

1 year ago

User 2: Agreed, setting up the survey call type is key.

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Leota

1 year ago

User 1: I think A and D are the way to go.

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Monte

1 year ago

Haha, I bet the answer is A and D. Anything involving 'user.microapp' sounds like a trap to me. I'll stick with the official configurations.

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Inocencia

12 months ago

It's better to play it safe when it comes to setting up the PCS.

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Cletus

1 year ago

I always stick to the official configurations to avoid any issues.

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Marg

1 year ago

Yeah, I agree. Let's not mess with anything related to 'user.microapp'.

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Douglass

1 year ago

I think you're right, A and D are the correct configurations.

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Latrice

1 year ago

I'm pretty sure B and D are the right answers. Setting the 'user.microapp.isPostCallSurvey' flag and creating the new call type for the survey seem like the key requirements.

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Chara

1 year ago

I think A and D are the correct answers. Configuring the Survey DN, CT, and associating it with the routing script, as well as creating a new call type for the Post Call Survey, seem like the mandatory steps to get the PCS working properly.

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