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What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)
Suggested Answer: B, E
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B Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. E Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. Reference = [Cisco Finesse Administration Guide Release 12.5(1)], page 13; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9
1: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - User Roles
2: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Value List Collections
3: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Designer
4: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Definition Designer
36 comments · newest first
EA
Earleen
10 months ago
Yup, I agree with the first two choices!
EM
Emmett
10 months ago
I thought it was Report Definition Designer instead of Report Designer.
RE
Ressie
11 months ago
Not sure about that, I thought there were different roles for supervisors.
KA
Kaycee
11 months ago
Wait, are those really the default roles? Seems off.
RO
Rosendo
11 months ago
Definitely Agent Supervisor and Report Designer.
FE
Felix
11 months ago
I feel like Value List Collection Designer might be one of them, but I’m not entirely confident.
VA
Valentine
11 months ago
I’m a bit confused; I thought there were more roles, but I can’t recall which two are specifically for supervisors.
LA
Lavelle
12 months ago
I remember practicing a question about roles, and I think Report Designer was mentioned as a default too.
CO
Corrina
12 months ago
I think the Agent Supervisor role is definitely one of the defaults, but I'm not sure about the second one.
PA
Paris
1 year ago
Wait, I'm confused. I thought the default roles might include things like Value List Collection Designer or Dashboard Designer. I'm not sure which two to choose here. I'll have to review my notes and try to figure this out.
RA
Raylene
1 year ago
Okay, I've got this! Based on my understanding, the two default roles are Agent Supervisor and Report Definition Designer. I'm confident those are the correct answers.
RY
Ryan
1 year ago
Hmm, I'm a bit unsure about this one. I don't have much experience with CCE DB and the default roles assigned to supervisors. I'll need to think this through carefully and try to eliminate the options that don't seem quite right.
RH
Rhea
1 year ago
This looks like a straightforward question about the default roles assigned to a supervisor imported from CCE DB. I'll carefully review the options and choose the two that seem most relevant.
CH
Chauncey
1 year ago
E? Really? How is a supervisor supposed to design dashboards when they're too busy herding cats... I mean, agents.
CA
Carlota
1 year ago
B) Agent Supervisor
RE
Reiko
1 year ago
A) Value List Collection Designer
AD
Adelina
1 year ago
Haha, Dashboard Designer? What is this, a graphic design exam? Clearly A and B are the default roles.
NA
Narcisa
1 year ago
B) Agent Supervisor
GA
Gaynell
1 year ago
A) Value List Collection Designer
IL
Ilene
2 years ago
I'm pretty sure C and D are the right choices. Supervisors need to be able to design reports and dashboards, right?
NA
Nadine
1 year ago
I think E might also be a default role for supervisors, as they may need to design dashboards for monitoring purposes.
KA
Kasandra
1 year ago
I'm not sure about D, but I think C is definitely one of the default roles for supervisors.
AN
Annmarie
1 year ago
I agree, those roles are important for supervisors to have access to.
JO
Joanne
1 year ago
I think C and D are correct. Supervisors should be able to design reports and report definitions.
SE
Selma
2 years ago
I'm not sure about Dashboard Designer, but I think Agent Supervisor is definitely one of the default roles.
JU
Juan
2 years ago
I agree with Rodrigo, those roles make sense for a supervisor.
GA
Gail
2 years ago
I think A and B are the correct answers. Supervisors need to manage agents and have access to reporting tools.
FI
Fidelia
1 year ago
Exactly, those are important roles for supervisors in CCE DB.
GR
Gracia
1 year ago
So, supervisors can manage agents and design value lists.
AL
Alberta
1 year ago
Yes, you are correct. A is Value List Collection Designer and B is Agent Supervisor.
BA
Barbra
1 year ago
I think A and B are the correct answers.
HU
Hubert
1 year ago
A and B seem like the most relevant options for a supervisor.
PA
Page
1 year ago
I think A and B make sense for supervisor roles.
JE
Jettie
1 year ago
Yes, supervisors need to manage agents and have access to reporting tools.
AR
Armanda
1 year ago
I agree, A and B are the correct answers.
RO
Rodrigo
2 years ago
I think the default roles are Agent Supervisor and Dashboard Designer.