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Cisco 500-443 Exam - Topic 2 Question 41 Discussion

Actual exam question for Cisco's 500-443 exam
Question #: 41
Topic #: 2
[All 500-443 Questions]

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

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Suggested Answer: B, E

B Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. E Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. Reference = [Cisco Finesse Administration Guide Release 12.5(1)], page 13; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9

According to the Cisco Unified Intelligence Center User Guide, Release 12.6 (1), a supervisor imported from CCE DB is assigned two default roles: Agent Supervisor and Dashboard Designer1.The Agent Supervisor role allows the user to view reports related to agents, teams, and skill groups1.The Dashboard Designer role allows the user to create and edit dashboards that display reports in a graphical format1. The other options are not correct, because they are not default roles assigned to a supervisor imported from CCE DB.The Value List Collection Designer role allows the user to create and edit value list collections that define the values for report filters2.The Report Designer role allows the user to create and edit custom reports using the Report Definition Editor3.The Report Definition Designer role allows the user to create and edit report definitions that specify the data sources, fields, filters, and layouts for reports4.


1: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - User Roles

2: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Value List Collections

3: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Designer

4: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Definition Designer

by Paulina at Apr 05, 2025, 05:35 AM

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Earleen
3 months ago
Yup, I agree with the first two choices!
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Emmett
3 months ago
I thought it was Report Definition Designer instead of Report Designer.
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Ressie
4 months ago
Not sure about that, I thought there were different roles for supervisors.
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Kaycee
4 months ago
Wait, are those really the default roles? Seems off.
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Rosendo
4 months ago
Definitely Agent Supervisor and Report Designer.
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Felix
4 months ago
I feel like Value List Collection Designer might be one of them, but I’m not entirely confident.
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Valentine
5 months ago
I’m a bit confused; I thought there were more roles, but I can’t recall which two are specifically for supervisors.
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Lavelle
5 months ago
I remember practicing a question about roles, and I think Report Designer was mentioned as a default too.
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Corrina
5 months ago
I think the Agent Supervisor role is definitely one of the defaults, but I'm not sure about the second one.
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Paris
5 months ago
Wait, I'm confused. I thought the default roles might include things like Value List Collection Designer or Dashboard Designer. I'm not sure which two to choose here. I'll have to review my notes and try to figure this out.
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Raylene
5 months ago
Okay, I've got this! Based on my understanding, the two default roles are Agent Supervisor and Report Definition Designer. I'm confident those are the correct answers.
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Ryan
5 months ago
Hmm, I'm a bit unsure about this one. I don't have much experience with CCE DB and the default roles assigned to supervisors. I'll need to think this through carefully and try to eliminate the options that don't seem quite right.
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Rhea
6 months ago
This looks like a straightforward question about the default roles assigned to a supervisor imported from CCE DB. I'll carefully review the options and choose the two that seem most relevant.
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Chauncey
11 months ago
E? Really? How is a supervisor supposed to design dashboards when they're too busy herding cats... I mean, agents.
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Carlota
10 months ago
B) Agent Supervisor
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Reiko
10 months ago
A) Value List Collection Designer
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Adelina
11 months ago
Haha, Dashboard Designer? What is this, a graphic design exam? Clearly A and B are the default roles.
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Narcisa
10 months ago
B) Agent Supervisor
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Gaynell
11 months ago
A) Value List Collection Designer
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Ilene
11 months ago
I'm pretty sure C and D are the right choices. Supervisors need to be able to design reports and dashboards, right?
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Nadine
10 months ago
I think E might also be a default role for supervisors, as they may need to design dashboards for monitoring purposes.
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Kasandra
10 months ago
I'm not sure about D, but I think C is definitely one of the default roles for supervisors.
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Annmarie
10 months ago
I agree, those roles are important for supervisors to have access to.
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Joanne
10 months ago
I think C and D are correct. Supervisors should be able to design reports and report definitions.
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Selma
11 months ago
I'm not sure about Dashboard Designer, but I think Agent Supervisor is definitely one of the default roles.
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Juan
12 months ago
I agree with Rodrigo, those roles make sense for a supervisor.
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Gail
12 months ago
I think A and B are the correct answers. Supervisors need to manage agents and have access to reporting tools.
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Fidelia
10 months ago
Exactly, those are important roles for supervisors in CCE DB.
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Gracia
10 months ago
So, supervisors can manage agents and design value lists.
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Alberta
10 months ago
Yes, you are correct. A is Value List Collection Designer and B is Agent Supervisor.
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Barbra
10 months ago
I think A and B are the correct answers.
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Hubert
10 months ago
A and B seem like the most relevant options for a supervisor.
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Page
10 months ago
I think A and B make sense for supervisor roles.
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Jettie
10 months ago
Yes, supervisors need to manage agents and have access to reporting tools.
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Armanda
11 months ago
I agree, A and B are the correct answers.
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Rodrigo
12 months ago
I think the default roles are Agent Supervisor and Dashboard Designer.
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