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What is the role of CVP in UCCE/PCCE?
Suggested Answer: B
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The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9
30 comments · newest first
MI
Michel
10 months ago
It definitely handles queuing and self-service too!
AL
Albert
10 months ago
Not sure if it's just an interface, seems too simple.
RO
Rodrigo
11 months ago
Totally agree, it's crucial for routing!
ED
Edna
11 months ago
Wait, I thought it was just for IVR prompts?
CE
Cecily
11 months ago
CVP is the call routing brain of PCCE/UCCE.
TY
Tyra
11 months ago
I thought CVP was the interface between CUBE and UCCE/PCCE, but now I'm questioning if that's too simplistic.
CH
Chauncey
11 months ago
I feel like CVP is more about queuing and self-service IVR, but I can't recall the specifics.
JO
Josphine
12 months ago
I remember practicing a question about IVR prompts, so maybe option D is correct?
LO
Lore
12 months ago
I think CVP has something to do with call routing, but I'm not entirely sure if it's the main brain of UCCE/PCCE.
JE
Jennifer
1 year ago
Based on the options provided, it seems like the CVP is the "call routing brain" of the PCCE/UCCE system. That makes sense given its role in integrating the different components.
ME
Merissa
1 year ago
Hmm, I'm a bit confused on the differences between UCCE and PCCE. I'll need to double-check the materials to make sure I understand the role of CVP in each of those platforms.
WE
Werner
1 year ago
The CVP is the interface between the CUBE and the UCCE/PCCE, so I'm pretty confident that's the correct answer here. It handles the call routing and IVR functionality.
MA
Marsha
1 year ago
I think this question is asking about the role of the Contact Virtualization Platform (CVP) in the Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) solutions. I'll need to review my notes on the key components and integration points of these systems.
JO
Jordan
1 year ago
B) queuing and self-service IVR - oh, come on, that's just the warm-up act. The real star is the call routing, am I right or am I right?
ME
Melissia
1 year ago
A) interface between CUBE and UCCE/PCCE
AR
Aretha
1 year ago
A) interface between CUBE and UCCE/PCCE - makes sense, the CVP is the middle man, the glue that holds it all together. Kinda like the duct tape of the contact center.
NO
Noel
1 year ago
I agree with Sheridan, CVP is the call routing brain of PCCE/UCCE.
SH
Shoshana
1 year ago
D) plays IVR Prompts to Callers - well, duh, that's like CVP 101 right there. What else would it do, juggle the calls?
LA
Launa
1 year ago
C) call routing brain of PCCE/UCCE
EL
Elke
1 year ago
B) queuing and self-service IVR
MA
Margart
1 year ago
C) call routing brain of PCCE/UCCE
KR
Kris
1 year ago
A) interface between CUBE and UCCE/PCCE
PE
Peggie
1 year ago
B) queuing and self-service IVR
AN
Andree
1 year ago
A) interface between CUBE and UCCE/PCCE
LA
Laquita
1 year ago
I think it plays IVR Prompts to Callers.
SH
Sheridan
1 year ago
I believe it acts as the call routing brain of PCCE/UCCE.
VI
Vi
1 year ago
C) call routing brain of PCCE/UCCE - that's gotta be it, can't imagine the CVP not being the key part that makes the routing decisions.
YV
Yvonne
1 year ago
C) call routing brain of PCCE/UCCE - that's gotta be it, can't imagine the CVP not being the key part that makes the routing decisions.
AL
Alise
1 year ago
A) interface between CUBE and UCCE/PCCE
BU
Buddy
1 year ago
I think the role of CVP is queuing and self-service IVR.