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What are two possible Outbound Dialing Modes? (Choose two.]
Suggested Answer: A, D
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Supervisors have capabilities in the Cisco Contact Center environment that agents do not, including: A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents. Reference: Cisco Finesse and CCE documentation outline the roles and capabilities within the contact center platform, including the specific tools and gadgets available to supervisors versus agents.
32 comments · newest first
JA
Janey
11 months ago
Accept Mode? Never heard of that one before!
SA
Samira
11 months ago
I thought Direct Predictive Mode was just a fancy name for Predictive Mode.
TE
Teri
11 months ago
Wait, is Progression Mode even a thing? Sounds weird.
MA
Marci
11 months ago
Totally agree, those are the most common!
TA
Tanja
12 months ago
I think Predictive Mode and Preview Mode are the right ones.
JU
Jules
12 months ago
I’m leaning towards Direct Predictive Mode and Predictive Mode, but I could be mixing them up with something else we studied.
SA
Salome
1 year ago
I feel like Progression Mode sounds familiar, but I can't recall if it was actually a dialing mode we discussed.
RA
Raelene
1 year ago
I remember practicing with Preview Mode in our last session, so that might be one of the answers.
RI
Ricarda
1 year ago
I think one of the modes is Predictive Mode, but I'm not sure about the second one.
FE
Felicia
1 year ago
Direct Predictive Mode and Predictive Mode, got it. I remember learning about those in class.
ST
Stefany
1 year ago
Okay, let me see... I know Predictive Mode is one, and Preview Mode sounds familiar too. I'll go with those two.
GE
Geraldo
1 year ago
Hmm, I'm not too familiar with the different dialing modes, I'll have to think this through carefully.
AR
Aracelis
1 year ago
This looks like a straightforward question, I should be able to handle this.
NA
Na
1 year ago
I'm a bit unsure about the other options, but I'll give it my best shot and hope for the best.
NA
Natalya
1 year ago
Hmm, this is a tricky one. I'll need to think carefully about the different options and how they relate to the product cost calculation.
LO
Lorrine
1 year ago
I wonder if 'Accept Mode' is like when the call center agent just accepts their fate and waits for the customer to yell at them. Anyway, Predictive and Preview are my picks.
TE
Teddy
1 year ago
Accept Mode is actually when the agent manually accepts the call after previewing the information.
LI
Linwood
1 year ago
I agree, Preview Mode allows agents to see information about the customer before accepting the call.
YE
Yesenia
1 year ago
I think Predictive Mode is when the system predicts when to dial the next number.
KE
Kenneth
2 years ago
Progression Mode? What is this, a video game? I'll stick with the classic Predictive and Preview Modes. Although, maybe I should have chosen 'Direct Predictive Mode' just to see what that is.
CA
Carisa
1 year ago
I agree, Predictive and Preview Modes are reliable choices. Direct Predictive Mode does sound intriguing though.
NA
Nathan
1 year ago
Yeah, I've never heard of Progression Mode either. Predictive and Preview are tried and true.
LI
Lindsey
1 year ago
Direct Predictive Mode sounds interesting, but I think sticking with the classics is a safe bet.
GA
Gail
1 year ago
I prefer Predictive and Preview Modes too. They're the most common ones.
HE
Helga
2 years ago
This is easy, Predictive Mode and Preview Mode are the two outbound dialing modes I know. I bet the exam writer is trying to trick us with those other options.
WI
Willard
2 years ago
Wait, is Accept Mode a real thing? I've never heard of that before. I'm going to go with Predictive Mode and Preview Mode just to be safe.
TA
Talia
1 year ago
You're right, Predictive Mode and Preview Mode are the correct options for Outbound Dialing Modes.
GL
Glory
1 year ago
Accept Mode is a real thing, but it's not one of the options for Outbound Dialing Modes.
HE
Heidy
2 years ago
Hmm, I'm pretty sure Predictive Mode and Preview Mode are the right answers here. Time to put my call center skills to the test!
NI
Nichelle
2 years ago
I'm not sure about Progression Mode and Accept Mode. I think I'll go with Direct Predictive Mode and Preview Mode.
AL
Alona
2 years ago
I agree with Gerald. Direct Predictive Mode and Predictive Mode are the correct options.
GE
Gerald
2 years ago
I think the two possible Outbound Dialing Modes are Direct Predictive Mode and Predictive Mode.