Discuss Cisco 500-442 Exam Topic 6 Question 59

What are the two main features of the Cisco VVB? (Choose two.)

Aprovides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Ballows an agent to retrieve the required information through voice commands without interacting with a customer

Csupports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Dprovides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

Eallows customers to retrieve the required information through voice commands without interacting with an agent

Suggested Answer: A, E

The correct answer is A and E. The Cisco VVB has the following features:

Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies1.

Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent1.

Provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities1.

Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time1.

Option B is incorrect because it is the opposite of what Cisco VVB does. Cisco VVB allows customers, not agents, to use voice commands without interacting with an agent1.

Option C is incorrect because Cisco VVB supports multiple languages for ASR and TTS, not just one1.

Option D is incorrect because it confuses the roles of customers and agents. Cisco VVB provides better customer service, not agent service, by transferring customers to the right agent, not vice versa1.

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32 comments · newest first

Phil 10 months ago

The voice command retrieval is super handy for agents!

Almeta 10 months ago

Totally agree, the self-service feature is a game changer!

Vi 11 months ago

I thought it only supported one language?

Dianne 11 months ago

Wait, can customers really get info without talking to an agent?

Frank 11 months ago

Multilingual support is definitely a key feature!

Avery 11 months ago

I think the option about supporting only one language is definitely incorrect. I remember that being a point of confusion in our last mock exam.

Dahlia 11 months ago

I recall something about efficient call handling, but I can't remember if it was specifically about self-service or transferring calls. I hope I get that right!

Sol 12 months ago

I'm not entirely sure, but I feel like the option about allowing customers to retrieve information through voice commands is also a key feature. It sounds familiar from practice questions.

Frederick 12 months ago

I think one of the main features is definitely the multilingual support for ASR and TTS. I remember that being emphasized in our study materials.

Maryln 1 year ago

I've got this! The two main features are A and E. The Cisco VVB provides multilingual support for ASR and TTS, and it allows customers to retrieve information through voice commands without an agent. Easy peasy!

Kristofer 1 year ago

Okay, let me think this through. The question is asking for the two main features, so I need to identify the options that best describe the core functionality of the Cisco VVB. I'm leaning towards A and E, but I'll double-check the details to make sure.

Julian 1 year ago

Hmm, I'm a bit confused on this one. I'm not entirely sure about the differences between the options. I'll need to review my notes on the Cisco VVB features before I can confidently answer this.

Yolando 1 year ago

I think the two main features of the Cisco VVB are A and E. The question is asking for the two main features, and those options seem to best fit that description.

Lindy 1 year ago

I'm not sure, but I think E could also be a main feature.

Deangelo 1 year ago

This is a tough one, but I think I'll go with C and E. Keeping it simple with one language and letting the customers handle things themselves seems like the way to go. Although, I do wonder if the voice commands will understand my 'unique' accent.

Sharen 1 year ago

↳ replying to Deangelo

I agree, keeping it simple with one language and letting customers handle things themselves is efficient.

Yvonne 1 year ago

↳ replying to Deangelo

I think C and E are the best options too. One language and self-service for customers make sense.

Maricela 1 year ago

I agree with Tamesha, A and D make sense for Cisco VVB.

Talia 1 year ago

A and D for sure. Multilingual support and comprehensive agent service are key for any call center solution. Although, I do hope the VVB has a better hold music than the current Cisco systems. That elevator music is killer.

Herminia 1 year ago

Hmm, I'm going with B and E. Being able to retrieve information through voice commands without an agent sounds like a pretty cool feature. Although, I do wonder if the agents will be out of a job...

Rory 1 year ago

↳ replying to Herminia

Don't worry, agents won't be out of a job. They're still needed for more complex issues.

Carylon 1 year ago

↳ replying to Herminia

I agree, being able to retrieve information without an agent is definitely a time-saver.

Genevive 1 year ago

↳ replying to Herminia

I think B and E are great choices. It's all about efficiency!

Tonette 1 year ago

I'm not sure about this one. I think A and D are the correct choices, as the VVB should provide multilingual support and efficiently handle call traffic. But what do I know, I'm just a candidate.

Martina 1 year ago

↳ replying to Tonette

Yes, A and D are the main features of Cisco VVB. It's important for providing a better customer experience.

Jeff 1 year ago

↳ replying to Tonette

I think you're right, A and D are the correct choices. Multilingual support and efficient call handling are key features.

Artie 1 year ago

A and E seem like the right answers to me. The VVB should provide multilingual support and allow customers to self-serve without an agent. Seems like a no-brainer!

Michel 1 year ago

↳ replying to Artie

User 4: It's important for customers to be able to get information easily without agent interaction.

Arthur 1 year ago

↳ replying to Artie

User 3: Definitely, those features make the Cisco VVB more efficient.

Jolene 1 year ago

↳ replying to Artie

User 2: I agree, multilingual support and self-service for customers are key features.

Dona 1 year ago

↳ replying to Artie

User 1: I think A and E are the correct answers.

Tamesha 1 year ago

I think the two main features are A and D.

Cisco 500-442 Exam - Topic 6 Question 59 Discussion