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What is the goal of identifying a call type?
Suggested Answer: C
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Skill targets are used to route calls to the appropriate Agent, and the call type is used to determine which skill target should be used for the call. By correctly identifying the call type, the CCE system can ensure that the call is routed to the correct skill target and that the call is handled by the right agent.
1.Feature Configuration Guide for Cisco Unified Communications ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU1/cucm_b_feature-configuration-guide-for-cisco1251SU1/cucm_b_
30 comments · newest first
DE
Destiny
6 months ago
Agreed, but D seems most direct for agents.
DO
Dorothea
7 months ago
I feel like B is key for MRD accuracy.
CH
Christiane
7 months ago
A and C are important too. All connected!
FA
Fabiola
7 months ago
I prefer option D. Correct queue is crucial.
LI
Lilli
7 months ago
Definitely! It helps route calls efficiently.
EM
Emilio
7 months ago
I think it's about the correct Skill Target.
BL
Blythe
8 months ago
Definitely need the right CCE Routing Script for smooth handling!
YV
Yvonne
8 months ago
Wait, are we sure this is the best way to route calls?
AR
Arlean
8 months ago
I thought it was just about the queue, but there's more to it!
SA
Sage
8 months ago
Totally agree, correct MRD is crucial too.
CL
Clarinda
9 months ago
It's all about getting the right Skill Target!
EV
Evangelina
9 months ago
I'd go with C, but I'm just winging it here. What do I know?
RO
Rosendo
9 months ago
D) to ensure the call reaches the agent in the correct queue
CO
Colby
9 months ago
C) to ensure the contact is handled by the correct CCE Routing Script
TA
Tandra
9 months ago
I’m a bit confused; I thought it was about handling the call with the right CCE Routing Script, but I need to double-check my notes.
KE
Kenneth
9 months ago
I'm pretty confident the answer is C - to ensure the contact is handled by the correct CCE Routing Script. That seems to be the key goal here.
RE
Rebbecca
10 months ago
Wait, I'm not sure about this. Is it really about ensuring the correct queue, or is it something else? I better re-read the question and options.
FI
Fidelia
10 months ago
Okay, I've got this. The goal is to ensure the correct Skill Target is selected, so I'll go with option A.
CA
Camellia
10 months ago
I feel like the goal is to ensure the call reaches the agent in the correct queue, but I could be mixing it up with another topic.
CA
Carma
10 months ago
I remember practicing a question like this, and I think it might be more about ensuring the correct Skill Target is selected.
SH
Sheridan
10 months ago
I think identifying the call type is mainly about making sure the call goes to the right MRD, but I'm not entirely sure.
AM
Amos
11 months ago
Gotta make sure the call gets to the right place, otherwise it's a total mess!
TE
Tess
11 months ago
A) to ensure the correct Skill Target is selected
JE
Jeanice
11 months ago
Hmm, I'm a bit confused here. Is it about ensuring the correct Skill Target, the correct MRD, or the correct CCE Routing Script? I'll need to think this through carefully.
RO
Ronald
11 months ago
I think the goal is to ensure the call reaches the agent in the correct queue, so I'll go with option D.
FE
Felicitas
6 months ago
I think B is important too, we need the right MRD involved.
FI
Filiberto
6 months ago
True, but getting it to the right queue is crucial for efficiency.
LO
Louann
6 months ago
But what about option A? Selecting the right Skill Target is also important.
RE
Rebbecca
6 months ago
Yeah, if it’s not in the right queue, it could delay everything.
AL
Almeta
6 months ago
I agree with you, option D makes the most sense.