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Cisco 500-442 Exam - Topic 5 Question 66 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 66
Topic #: 5

[All 500-442 Questions]

What is the goal of identifying a call type?

Ato ensure the correct Skill Target is selected

Bto ensure the call goes to the correct MRD

Cto ensure the contact is handled by the correct CCE Routing Script

Dto ensure the call reaches the agent in the correct queue

Show Suggested Answer

Suggested Answer: C

Skill targets are used to route calls to the appropriate Agent, and the call type is used to determine which skill target should be used for the call. By correctly identifying the call type, the CCE system can ensure that the call is routed to the correct skill target and that the call is handled by the right agent.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU1/cucm_b_feature-configuration-guide-for-cisco1251SU1/cucm_b_feature-configuration-guide-for-cisco1251SU2_chapter_011110.html

1.Feature Configuration Guide for Cisco Unified Communications ...

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU1/cucm_b_feature-configuration-guide-for-cisco1251SU1/cucm_b_

by Devora at Nov 19, 2025, 05:05 AM

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Destiny

5 months ago

Agreed, but D seems most direct for agents.

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Dorothea

5 months ago

I feel like B is key for MRD accuracy.

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Christiane

5 months ago

A and C are important too. All connected!

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Fabiola

5 months ago

I prefer option D. Correct queue is crucial.

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Lilli

6 months ago

Definitely! It helps route calls efficiently.

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Emilio

6 months ago

I think it's about the correct Skill Target.

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Blythe

6 months ago

Definitely need the right CCE Routing Script for smooth handling!

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Yvonne

7 months ago

Wait, are we sure this is the best way to route calls?

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Arlean

7 months ago

I thought it was just about the queue, but there's more to it!

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Sage

7 months ago

Totally agree, correct MRD is crucial too.

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Clarinda

7 months ago

It's all about getting the right Skill Target!

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Evangelina

7 months ago

I'd go with C, but I'm just winging it here. What do I know?

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Rosendo

7 months ago

D) to ensure the call reaches the agent in the correct queue

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Colby

8 months ago

C) to ensure the contact is handled by the correct CCE Routing Script

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Tandra

8 months ago

I’m a bit confused; I thought it was about handling the call with the right CCE Routing Script, but I need to double-check my notes.

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Kenneth

8 months ago

I'm pretty confident the answer is C - to ensure the contact is handled by the correct CCE Routing Script. That seems to be the key goal here.

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Rebbecca

8 months ago

Wait, I'm not sure about this. Is it really about ensuring the correct queue, or is it something else? I better re-read the question and options.

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Fidelia

8 months ago

Okay, I've got this. The goal is to ensure the correct Skill Target is selected, so I'll go with option A.

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Camellia

8 months ago

I feel like the goal is to ensure the call reaches the agent in the correct queue, but I could be mixing it up with another topic.

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Carma

9 months ago

I remember practicing a question like this, and I think it might be more about ensuring the correct Skill Target is selected.

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Sheridan

9 months ago

I think identifying the call type is mainly about making sure the call goes to the right MRD, but I'm not entirely sure.

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Amos

9 months ago

Gotta make sure the call gets to the right place, otherwise it's a total mess!

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Tess

9 months ago

A) to ensure the correct Skill Target is selected

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Jeanice

9 months ago

Hmm, I'm a bit confused here. Is it about ensuring the correct Skill Target, the correct MRD, or the correct CCE Routing Script? I'll need to think this through carefully.

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Ronald

10 months ago

I think the goal is to ensure the call reaches the agent in the correct queue, so I'll go with option D.

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Felicitas

4 months ago

I think B is important too, we need the right MRD involved.

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Filiberto

4 months ago

True, but getting it to the right queue is crucial for efficiency.

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Louann

4 months ago

But what about option A? Selecting the right Skill Target is also important.

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Rebbecca

5 months ago

Yeah, if it’s not in the right queue, it could delay everything.

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Almeta

5 months ago

I agree with you, option D makes the most sense.

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