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Where should the RONA setting be positioned the highest?
Suggested Answer: A, D
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For CCE to begin routing the contact and start processing the call, the following components must be configured: A. ICM script: The ICM script contains the routing logic and instructions that dictate how calls are handled and routed within the contact center environment. D. Call type: Call types are used to categorize contacts based on their characteristics or requirements, allowing the ICM script to apply the appropriate routing decisions based on the call type classification. Reference: Cisco's documentation on Contact Center scripting and call type configuration provides insights into setting up these components for effective call routing and processing.
46 comments · newest first
EL
Eleonore
11 months ago
Desk setting on UCCE is also a valid option, just saying!
KA
Kasandra
11 months ago
Really? I’m not sure about that, seems off.
JA
Jacquelyne
11 months ago
I thought it was supposed to be on the CVP OPS console?
BR
Brittni
11 months ago
Totally agree, D is the way to go!
MA
Marsha
12 months ago
It should be on the script in UCCE.
AD
Adell
12 months ago
I definitely recall that the highest RONA setting is crucial for call routing, but I can't remember if it's on the desk setting or the script in UCCE.
JE
Jean
1 year ago
I’m a bit confused about this one. I thought RONA was more about the phone settings in CUCM, but I could be mixing it up with something else.
CA
Carli
1 year ago
I remember practicing a question about RONA settings, and I feel like it was related to the CVP OPS console. Maybe that's the right answer?
LE
Lennie
1 year ago
I think the RONA setting should be on the script in UCCE, but I'm not entirely sure. It seems like the scripts control a lot of the call handling.
CA
Carmela
1 year ago
I think the key here is understanding where the RONA setting is actually configured and managed. Based on my experience, I'd say the answer is C - on the desk setting in UCCE.
LA
Lauryn
1 year ago
I'm pretty confident the answer is C. The RONA (Ring on No Answer) setting is typically configured on the agent desktop in UCCE, not on the CVP or CUCM.
IR
Irving
1 year ago
Okay, let's see. The question is asking about the RONA setting, so I'm guessing it has to do with some kind of contact center or call routing system.
GI
Giovanna
1 year ago
Hmm, this seems like a tricky one. I'll need to think carefully about the different components involved here.
MO
Mozelle
1 year ago
I'm a bit unsure about this one. The options mention different platforms like CVP, CUCM, and UCCE, so I'll need to review my knowledge of how those systems work together.
AH
Ahmad
1 year ago
I think both DHCP and SNMP are crucial for ARP cache to work, but I'm not completely sure.
HU
Hubert
1 year ago
You know, I heard the RONA setting is actually just a fancy way of saying 'Run Out of Nachos Alarm'. No wonder it's so important!
DI
Diego
1 year ago
D) on the script in UCCE
TH
Theodora
1 year ago
C) on the desk setting on UCCE
AL
Alberto
1 year ago
B) on the phone in CUCM
RO
Rosendo
1 year ago
A) on CVP OPS console
TH
Thurman
1 year ago
Ah, the age-old question of where to put the RONA setting. I say we should just put it on a spinning wheel and let fate decide!
NI
Nina
1 year ago
Hold up, the RONA setting belongs on the script in UCCE. That's where it's going to have the most impact, am I right?
ES
Esteban
1 year ago
Absolutely, placing the RONA setting on the script in UCCE is the best choice.
GR
Gracie
1 year ago
I agree, having the RONA setting on the script in UCCE makes the most sense.
AN
Annett
1 year ago
Definitely, the RONA setting should be on the script in UCCE. That's where it will be most effective.
CA
Carole
1 year ago
D) on the script in UCCE
LE
Lenna
1 year ago
C) on the desk setting on UCCE
LA
Lauryn
1 year ago
B) on the phone in CUCM
AL
Alonso
1 year ago
A) on CVP OPS console
LA
Lashanda
1 year ago
No way, the RONA setting should be on the desk setting in UCCE. That's where you'd expect to find it, right?
TA
Tamra
1 year ago
Absolutely, having it on the desk setting in UCCE would be the most convenient location.
CA
Carmela
1 year ago
Yes, it makes sense to have it there for easy access and visibility.
ST
Stephaine
1 year ago
I agree, the RONA setting should definitely be on the desk setting in UCCE.
AD
Adelina
1 year ago
D) on the script in UCCE
CE
Cecilia
1 year ago
C) on the desk setting on UCCE
JO
Josephine
1 year ago
B) on the phone in CUCM
GR
Grover
1 year ago
A) on CVP OPS console
NI
Nickole
1 year ago
Hmm, I'm not sure about that. Wouldn't it be better to have the RONA setting on the phone in CUCM? That way, you can control it directly from the phone.
SH
Shayne
2 years ago
I think the RONA setting should be positioned the highest on the CVP OPS console. That's where it makes the most sense to have it.
CA
Cassie
1 year ago
I believe having it on the script in UCCE would be the best option for efficiency.
KA
Karima
1 year ago
I prefer having it on the phone in CUCM, it's more practical for me.
LO
Lorenza
1 year ago
I think it should be on the desk setting on UCCE, that way it's easily accessible.
LY
Lynelle
1 year ago
I agree, having the RONA setting on the CVP OPS console is the most convenient.
EL
Ellen
2 years ago
I think it should be on the script in UCCE because that's where it's most relevant.
EL
Elza
2 years ago
I disagree, I believe it should be on the desk setting on UCCE.
AN
Annabelle
2 years ago
I think the RONA setting should be on the phone in CUCM.