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What are two descriptions for the Agent Targeting Rule? (Choose two.)
Suggested Answer: B, D
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the Single Sign-on message flow consists of two parts: first, the Identity Service (IdS) detects whether the user has a valid access token, and if not, the Identity Provider (IdP) provides a login page for authenticating the user. Once the user is authenticated, the browser issues a PUT of the Finesse desktop with an access token.
In a Single Sign-on (SSO) message flow for Cisco's contact center solutions, two key parts include: B. IdS (Identity Service) detects the user has a valid access token: When a user attempts to access a service, the Identity Service checks if the user's access token is valid, indicating they are already authenticated. D. IdP (Identity Provider) provides a login page for authenticating the user: If the user does not have a valid access token, the Identity Provider will present a login page where the user can authenticate themselves. Reference: Cisco's documentation on SSO implementation in contact center environments details the SSO message flow, including the roles of Identity Services and Identity Providers in authenticating users.
31 comments · newest first
KR
Krissy
11 months ago
E makes sense too, good point!
UL
Ula
11 months ago
Wait, are we sure about D? Sounds off.
ET
Ettie
11 months ago
I think C is also a key part of it.
LA
Lacresha
11 months ago
Totally agree, A is spot on!
AL
Alaine
12 months ago
A simplifies Call Routing for CCE Agent PG.
AL
Aleisha
12 months ago
I thought the Agent Targeting Rule was more about Call Routing for VRU, so I might consider option D as a possibility.
RA
Raul
1 year ago
I practiced a similar question, and I feel like options A and E could be correct, but I can't recall the details clearly.
RO
Roxane
1 year ago
I remember something about configuring Media groups and Agent id ranges, so I might lean towards option C.
MA
Marguerita
1 year ago
I think the Agent Targeting Rule is related to simplifying configurations, but I'm not sure if it's specifically for Call Routing or Mobile Agents.
YO
Youlanda
1 year ago
Ah, I remember this from the lectures. The Agent Targeting Rule allows you to configure Call Routing by specifying the Agent Extension range and valid Routing Clients. So I'll go with E.
NA
Nada
1 year ago
I remember learning about the Agent Targeting Rule, but I'm drawing a blank on the details. I'll have to carefully read through the options and see if any of them ring a bell.
IR
Iraida
1 year ago
Okay, let me think this through. The Agent Targeting Rule is about simplifying the configuration, so I'm guessing it's either A or D. I'll go with A since it specifically mentions the Agent PG.
HA
Haydee
1 year ago
Hmm, I'm a bit unsure about this one. I think the Agent Targeting Rule has something to do with configuring Media groups and Agent IDs, but I'm not totally sure. I might need to review my notes on that.
DO
Douglass
1 year ago
I'm pretty confident I know the answer to this one. The Agent Targeting Rule simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG), so I'll choose A.
DA
Danica
1 year ago
Hey, I heard the Agent Targeting Rule is actually just a fancy way of saying 'send all the calls to the agent who's been there the longest and has the most caffeine in their system'.
CR
Cristen
1 year ago
Easy peasy! A and E are the way to go. The other options sound like they were written by someone who's never even seen a contact center before.
JE
Jennifer
1 year ago
Let's stick with A and E when it comes to understanding the Agent Targeting Rule.
VO
Vonda
1 year ago
I think the other options are just trying to confuse us with irrelevant information.
AL
Alva
1 year ago
Yeah, those options make the most sense in terms of simplifying Call Routing and configuring Agent Extensions.
DI
Diane
1 year ago
I agree, A and E are definitely the correct descriptions for the Agent Targeting Rule.
ES
Essie
1 year ago
Hmm, this question is a bit tricky. I'd go with A and E, but I hope the exam doesn't have any 'gotcha' answers like 'All of the above' or something!
NI
Nicolette
1 year ago
I'm pretty sure B is wrong - the Agent Targeting Rule has nothing to do with mobile agents. C and D also seem irrelevant.
LU
Lura
1 year ago
Yeah, I agree. B, C, and D don't seem to fit the descriptions of the Agent Targeting Rule.
IV
Ivette
1 year ago
E) The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
TE
Terina
1 year ago
A) Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
AM
Amber
2 years ago
I believe option B is incorrect as Agent Targeting Rule is not related to Mobile Agent configuration.
TI
Timmy
2 years ago
I agree with you, Merrilee. It also allows configuration of Media groups by specifying Agent id range and valid Routing Clients.
PA
Paulina
2 years ago
A and E seem to be the correct answers. The Agent Targeting Rule simplifies call routing by specifying agent-related parameters like extension range and valid routing clients.
EL
Elly
1 year ago
E) The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
WI
Willard
1 year ago
A) Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
ME
Merrilee
2 years ago
I think the Agent Targeting Rule simplifies Call Routing configuration for CCE Agent Peripheral Gateways.