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Which two steps are required to configure a Supervisor? (Choose two.)
Suggested Answer: A, D
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Supervisors have capabilities in the Cisco Contact Center environment that agents do not, including: A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents. Reference: Cisco Finesse and CCE documentation outline the roles and capabilities within the contact center platform, including the specific tools and gadgets available to supervisors versus agents.
33 comments · newest first
AS
Ashlee
10 months ago
Wait, does the Supervisor really need an Active Directory Account?
LI
Lili
10 months ago
Definitely agree, and don't forget to check 'Is Supervisor'!
LE
Leonora
11 months ago
Surprised that 'Is Supervisor' has to be checked, thought it was automatic!
AN
Anabel
11 months ago
I thought they could be assigned to multiple Teams, but I guess not!
SU
Sue
11 months ago
You need to assign the Supervisor to a Skill Group and Precision Queue.
BO
Bobbye
11 months ago
I think assigning a Supervisor to a Precision Queue is necessary, but I’m not confident about the other choice.
AN
Annabelle
11 months ago
I feel like having an Active Directory Account is important, but I can't recall if it was a required step for configuring a Supervisor.
SA
Santos
12 months ago
I remember practicing a question about assigning Supervisors to Skill Groups, so maybe that's one of the correct answers?
AN
Antione
12 months ago
I think one of the steps is definitely to check the 'Is Supervisor' option, but I'm not sure about the second one.
RO
Roxanne
1 year ago
I'm a little confused by this question. Does the Supervisor need to be assigned to only one team, or can they be assigned to multiple teams? And is the 'Is Supervisor' checkbox a required step? I'll have to review my notes on this.
LA
Lang
1 year ago
Okay, let's see. I'm pretty confident the two steps are assigning the Supervisor to a Skill Group and Precision Queue, and making sure they have an Active Directory account. Gotta cover all the bases, you know?
CR
Cristal
1 year ago
Hmm, I'm a bit unsure about this one. I know we need to assign the Supervisor to a team, but I'm not sure if that's one of the two required steps. I'll have to think this through carefully.
AM
Amie
1 year ago
This seems straightforward, I think the two required steps are assigning the Supervisor to a Skill Group and Precision Queue, and ensuring the 'Is Supervisor' checkbox is checked.
BE
Bernadine
1 year ago
Wow, I didn't know Supervisors needed their own Active Directory Account. That's a pretty neat detail, C is definitely one of the steps.
LI
Lino
1 year ago
Assigning the Supervisor to a Skill Group and Precision Queue is also necessary.
MI
Michel
1 year ago
Don't forget to also make sure that 'Is Supervisor' is checked.
AR
Arleen
1 year ago
Yes, having an Active Directory Account is important for a Supervisor.
IR
Irma
1 year ago
B and E, no doubt. Gotta make sure the Supervisor has the right Skill Group and Precision Queue to manage their team effectively.
LA
Lashaunda
1 year ago
Haha, I'm pretty sure the Supervisor needs to be able to boss people around, so D is definitely one of the steps! And E sounds like a good idea too.
LE
Lennie
1 year ago
So, D and E are the two steps required to configure a Supervisor.
KR
Kris
1 year ago
Yeah, and E is important too, assigning the Supervisor to a Precision Queue.
LE
Leatha
1 year ago
I think D is correct, the Supervisor definitely needs to have the 'Is Supervisor' checked.
LE
Lenora
2 years ago
I'm not sure about D, but I think C is also important for configuring a Supervisor.
HA
Hayley
2 years ago
I agree with Carissa, assigning to a Skill Group and checking 'Is Supervisor' makes sense.
CA
Carissa
2 years ago
I think the correct steps are B and D.
DO
Dong
2 years ago
C and D are the way to go. An Active Directory Account is a must, and the 'Is Supervisor' checkbox is crucial.
EA
Earleen
1 year ago
That's right, those two steps are essential for configuring a Supervisor.
NY
Nydia
1 year ago
Ensure that 'Is Supervisor' is checked.
TO
Torie
1 year ago
Make sure the Supervisor has an Active Directory Account and check the 'Is Supervisor' checkbox.
TO
Torie
1 year ago
C and D are essential for configuring a Supervisor.
ME
Merlyn
1 year ago
Make sure the Supervisor has an Active Directory Account.
LA
Larae
2 years ago
C and D are the correct steps to configure a Supervisor.
JO
Jolanda
2 years ago
D and E seem like the obvious choices here. I'll make sure to check 'Is Supervisor' and assign the Supervisor to a Precision Queue.