Discuss Cisco 500-442 Exam Topic 2 Question 49

Which two components must a script be associated with to run? (Choose two.)

Suggested Answer: D, E

For a script to run in a Cisco Contact Center environment, it must be associated with: D. Call Type: Call Types categorize calls based on their characteristics or how they should be handled. Associating a script with a Call Type allows the system to execute the script for calls of that category, applying the specific routing logic defined in the script. E. Dialed Number (DN): The Dialed Number is used to identify the call's intended destination or service. Associating a script with a Dialed Number allows the system to trigger the script when a call is received on that number, ensuring that calls are processed according to the routing logic defined for that DN. Reference: Cisco scripting and configuration documentation for Contact Center solutions detail how scripts are associated with Call Types and Dialed Numbers to control call routing and processing.

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27 comments · newest first

Hector 11 months ago

I agree, C and D make sense for scripts!

Raina 11 months ago

Wait, are you sure about that?

Lenora 11 months ago

C and D are the right ones, no doubt!

Ula 11 months ago

I thought it was A and E?

Sage 12 months ago

Definitely C and D!

Renato 12 months ago

I feel like Dialed Number might be important too, but I can't recall if it's one of the required components.

Van 1 year ago

I’m a bit confused about the Media Routing Domain. Does it really need to be linked to the script?

Shelia 1 year ago

I remember practicing a question like this, and I think CED is definitely one of the components.

Brendan 1 year ago

I think the script needs to be associated with the Call Type and the Skill Target, but I'm not entirely sure.

Cassi 1 year ago

The key is to remember that the script needs to be linked to both a CED and a Dialed Number to function properly.

Veta 1 year ago

I'm a bit confused on this one. I'll have to review the material again before I can confidently answer.

Gerald 1 year ago

I've got this! The script needs to be associated with a CED and a Media Routing Domain to run.

Gail 1 year ago

Okay, let's see... I'm pretty sure the script needs to be associated with a CED and a Dialed Number, but I'm not 100% sure.

Suzi 1 year ago

Hmm, this one seems tricky. I'll need to think it through carefully.

Pamella 2 years ago

I'm going with A and B. Who needs skills or call types when you've got a CED and some media routing? Let's keep it simple, folks.

Barney 2 years ago

↳ replying to Pamella

I see your point, but I still think Skill Target and Call Type play a role in call routing.

Providencia 2 years ago

↳ replying to Pamella

Nah, as long as you have CED and Media Routing Domain, you're good to go.

Hector 2 years ago

↳ replying to Pamella

But don't you think Skill Target and Call Type are important for routing calls?

Beata 2 years ago

↳ replying to Pamella

I agree, CED and Media Routing Domain are all you need.

Goldie 2 years ago

I agree with Lashandra, C and D make sense.

Brynn 2 years ago

B and D, obviously. What kind of script doesn't need a Media Routing Domain and Call Type? Amateur hour over here.

Lashandra 2 years ago

I think it's C and D.

Barabara 2 years ago

A and E, duh! You need a CED and a Dialed Number to run a script. Anything else is just fluff.

Kristeen 2 years ago

↳ replying to Barabara

CED and Dialed Number are the key components needed for script association.

Louvenia 2 years ago

↳ replying to Barabara

Don't forget, you need both CED and Dialed Number for the script to work.

Tonja 2 years ago

↳ replying to Barabara

CED and Dialed Number are essential for script execution.

Cordie 2 years ago

↳ replying to Barabara

A and E are the correct components to run a script.

Cisco 500-442 Exam - Topic 2 Question 49 Discussion