Discuss Cisco 500-442 Exam Topic 2 Question 47

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

AICM sends an Agent Label, which prompts a command to CVP.

BICM responds to the Route Request by running a Routing Script.

CICM responds to the Route Request by running an Administrative Script.

DICM sends a VRU Label, which prompts a command to CVP

Suggested Answer: B

In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script. Reference: Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.

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29 comments · newest first

Merrilee 11 months ago

Just to clarify, it’s not C, right? That doesn’t fit.

Carolann 11 months ago

Wait, are we sure about that? Sounds off to me.

Mattie 11 months ago

I thought it was D, VRU Label makes more sense.

Verona 11 months ago

Definitely B, Routing Script is the way to go!

Tracey 12 months ago

ICM sends an Agent Label to CVP.

Marge 12 months ago

I’m leaning towards option D, but I’m not entirely confident. I remember something about VRU Labels in our study sessions.

Maryann 1 year ago

I vaguely recall that the response to a Route Request is tied to some kind of label, but I can't remember the specifics.

Royal 1 year ago

I practiced a similar question where ICM was involved in routing, and I feel like it might be the Routing Script that gets executed.

Marvel 1 year ago

I think I remember that ICM sends something back to CVP, but I'm not sure if it's an Agent Label or a VRU Label.

Lou 1 year ago

I've got a good feeling about this one. The answer is definitely A. ICM sends an Agent Label, which prompts a command to CVP.

Tiffiny 1 year ago

Okay, let me think this through. I believe the key is understanding the interaction between ICM and CVP in the call flow. I'll focus on that to determine the correct response.

Glory 1 year ago

Hmm, I'm a bit confused on this one. I'll need to review the CCE Call Flow process again to make sure I understand how ICM responds to a CVP new Route Request.

Karrie 1 year ago

I'm pretty sure the answer is B. ICM responds to the Route Request by running a Routing Script.

Sheldon 1 year ago

This looks like a straightforward JSON question. I'll carefully review the options and think about the typical JSON structure to determine the correct parent node name.

Adria 2 years ago

Haha, I bet the exam writers had a field day coming up with these tricky options. I'm leaning towards B, but D is also a contender.

Cherrie 2 years ago

↳ replying to Adria

Yeah, I'm also leaning towards B for this one.

Nancey 2 years ago

↳ replying to Adria

I agree, B seems like the most logical choice.

Silvana 2 years ago

↳ replying to Adria

I think B is the correct answer.

Loren 2 years ago

Hmm, that makes sense too. I guess we'll have to wait and see what the actual answer is.

Janella 2 years ago

D seems like the right answer to me. ICM sends a VRU Label, which prompts a command to CVP. Sounds like the logical flow.

Carey 2 years ago

↳ replying to Janella

D) ICM sends a VRU Label, which prompts a command to CVP

Jina 2 years ago

↳ replying to Janella

C) ICM responds to the Route Request by running an Administrative Script.

Tammara 2 years ago

↳ replying to Janella

B) ICM responds to the Route Request by running a Routing Script.

Kimberely 2 years ago

↳ replying to Janella

A) ICM sends an Agent Label, which prompts a command to CVP.

Denny 2 years ago

I disagree, I believe the correct answer is B) ICM responds to the Route Request by running a Routing Script.

Nobuko 2 years ago

I think the correct answer is B. ICM responds to the Route Request by running a Routing Script. It makes the most sense in the context of a CCE Call Flow.

Kattie 2 years ago

↳ replying to Nobuko

I think it's either A or D, not sure about B.

Ivette 2 years ago

↳ replying to Nobuko

I agree, B sounds like the right choice.

Loren 2 years ago

I think the answer is A) ICM sends an Agent Label, which prompts a command to CVP.

Cisco 500-442 Exam - Topic 2 Question 47 Discussion