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Cisco 500-442 Exam - Topic 2 Question 47 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 47
Topic #: 2

[All 500-442 Questions]

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

AICM sends an Agent Label, which prompts a command to CVP.

BICM responds to the Route Request by running a Routing Script.

CICM responds to the Route Request by running an Administrative Script.

DICM sends a VRU Label, which prompts a command to CVP

Show Suggested Answer

Suggested Answer: B

In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script. Reference: Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.

by Monroe at Sep 16, 2024, 12:25 PM

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Merrilee

9 months ago

Just to clarify, it’s not C, right? That doesn’t fit.

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Carolann

9 months ago

Wait, are we sure about that? Sounds off to me.

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Mattie

10 months ago

I thought it was D, VRU Label makes more sense.

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Verona

10 months ago

Definitely B, Routing Script is the way to go!

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Tracey

10 months ago

ICM sends an Agent Label to CVP.

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Marge

10 months ago

I’m leaning towards option D, but I’m not entirely confident. I remember something about VRU Labels in our study sessions.

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Maryann

11 months ago

I vaguely recall that the response to a Route Request is tied to some kind of label, but I can't remember the specifics.

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Royal

11 months ago

I practiced a similar question where ICM was involved in routing, and I feel like it might be the Routing Script that gets executed.

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Marvel

11 months ago

I think I remember that ICM sends something back to CVP, but I'm not sure if it's an Agent Label or a VRU Label.

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Lou

11 months ago

I've got a good feeling about this one. The answer is definitely A. ICM sends an Agent Label, which prompts a command to CVP.

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Tiffiny

11 months ago

Okay, let me think this through. I believe the key is understanding the interaction between ICM and CVP in the call flow. I'll focus on that to determine the correct response.

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Glory

11 months ago

Hmm, I'm a bit confused on this one. I'll need to review the CCE Call Flow process again to make sure I understand how ICM responds to a CVP new Route Request.

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Karrie

11 months ago

I'm pretty sure the answer is B. ICM responds to the Route Request by running a Routing Script.

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Sheldon

11 months ago

This looks like a straightforward JSON question. I'll carefully review the options and think about the typical JSON structure to determine the correct parent node name.

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Adria

2 years ago

Haha, I bet the exam writers had a field day coming up with these tricky options. I'm leaning towards B, but D is also a contender.

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Cherrie

2 years ago

Yeah, I'm also leaning towards B for this one.

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Nancey

2 years ago

I agree, B seems like the most logical choice.

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Silvana

2 years ago

I think B is the correct answer.

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Loren

2 years ago

Hmm, that makes sense too. I guess we'll have to wait and see what the actual answer is.

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Janella

2 years ago

D seems like the right answer to me. ICM sends a VRU Label, which prompts a command to CVP. Sounds like the logical flow.

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Carey

2 years ago

D) ICM sends a VRU Label, which prompts a command to CVP

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Jina

2 years ago

C) ICM responds to the Route Request by running an Administrative Script.

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Tammara

2 years ago

B) ICM responds to the Route Request by running a Routing Script.

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Kimberely

2 years ago

A) ICM sends an Agent Label, which prompts a command to CVP.

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Denny

2 years ago

I disagree, I believe the correct answer is B) ICM responds to the Route Request by running a Routing Script.

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Nobuko

2 years ago

I think the correct answer is B. ICM responds to the Route Request by running a Routing Script. It makes the most sense in the context of a CCE Call Flow.

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Kattie

2 years ago

I think it's either A or D, not sure about B.

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Ivette

2 years ago

I agree, B sounds like the right choice.

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Loren

2 years ago

I think the answer is A) ICM sends an Agent Label, which prompts a command to CVP.

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