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Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Suggested Answer: C
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8 comments · newest first
EA
Earnestine
12 months ago
Wait, can you really assign skills to those? Sounds weird!
MA
Margot
12 months ago
Resource Group? That seems off.
VI
Vilma
1 year ago
Competence levels are not for skills, right?
GO
Golda
1 year ago
I thought it was Contact Service Queue.
ED
Edison
1 year ago
Definitely Skill Groups!
IR
Irma
1 year ago
Okay, let's see. The item needs to be counted in each, case, and pallet UOMs, but the warehouse worker can only count in each or case. Hmm, I wonder which configuration would best handle that.
TA
Tamera
1 year ago
I'm leaning towards the number of tests requiring maintenance as the most important metric. That seems like it would give us the clearest picture of the actual effort needed to keep the regression suite up-to-date.
SC
Scarlet
1 year ago
Hmm, I'm a bit unsure about this one. The options seem pretty similar, so I'll need to think it through carefully. Maybe I should review my notes on system requirements and specifications.