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Cisco 500-052 Exam - Topic 3 Question 13 Discussion

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
C) Contact Service Queue
A) Skill Groups
B) Competence levels
D) Resource Group

Cisco 500-052 Exam - Topic 3 Question 13 Discussion

Actual exam question for Cisco's 500-052 exam
Question #: 13
Topic #: 3
[All 500-052 Questions]

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

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Suggested Answer: C

by Cristal at May 05, 2022, 06:48 AM

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Earnestine
10 months ago
Wait, can you really assign skills to those? Sounds weird!
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Margot
10 months ago
Resource Group? That seems off.
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Vilma
11 months ago
Competence levels are not for skills, right?
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Golda
11 months ago
I thought it was Contact Service Queue.
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Edison
11 months ago
Definitely Skill Groups!
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Irma
11 months ago
Okay, let's see. The item needs to be counted in each, case, and pallet UOMs, but the warehouse worker can only count in each or case. Hmm, I wonder which configuration would best handle that.
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Tamera
11 months ago
I'm leaning towards the number of tests requiring maintenance as the most important metric. That seems like it would give us the clearest picture of the actual effort needed to keep the regression suite up-to-date.
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Scarlet
11 months ago
Hmm, I'm a bit unsure about this one. The options seem pretty similar, so I'll need to think it through carefully. Maybe I should review my notes on system requirements and specifications.
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