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Cisco 500-052 Exam - Topic 2 Question 28 Discussion

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )
C) Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. and D) Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool and E) Talk to the customer about the deployment and usage pattern.
A) Collect the thread dump for Cisco Unified CCX Engine
B) Check to see if the customer has installed any third party applications
F) Check the Cisco Unified CCX Serviceability Control Center

Cisco 500-052 Exam - Topic 2 Question 28 Discussion

Actual exam question for Cisco's 500-052 exam
Question #: 28
Topic #: 2
[All 500-052 Questions]

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )

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Suggested Answer: C, D, E

by Jade at May 06, 2022, 11:58 AM

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Hana
10 months ago
I think checking the Serviceability Control Center is often overlooked!
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Timothy
10 months ago
Wait, do we really need to talk to the customer about usage patterns? Seems odd.
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Mila
11 months ago
Collecting heap dumps is a must, no doubt!
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Twana
11 months ago
I agree, checking third-party apps is crucial too.
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Christoper
11 months ago
Definitely need to collect the thread dump first!
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Hermila
11 months ago
Okay, let's see. The question is specifically asking about response traffic, so I'm thinking it's likely related to something the firewall is doing to the response headers or content.
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France
11 months ago
I remember discussing vulnerability assessments and recommendations in class, so I'm leaning towards option B being correct.
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Olen
11 months ago
Hmm, I'm a little unsure about this one. The options seem to cover a range of aspects related to job documentation, so I'll need to carefully consider each one before selecting my answer.
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Bettye
11 months ago
I'm a bit unsure on this one. I'll need to re-read the question and options carefully to make sure I understand what they're looking for before selecting an answer.
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Roxanne
11 months ago
I'm pretty confident that option B is the way to go here. Setting the esa.icp.litholds.bothConfirmationAdminServer property on the Support Features screen seems like the most direct way to configure the appliance to be both the confirmation and admin server.
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Bernardo
11 months ago
I'm pretty sure this is about Vaughan's normalization of deviance theory. I'd look for an option that suggests organizational pressure to conform.
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Desiree
11 months ago
Okay, I think I've got a handle on this. The key is to follow the logic through the Calculation stages and consider the order of operations. I'm feeling pretty confident I can solve this.
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