Discuss Cisco 500-052 Exam Topic 2 Question 28

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )

ACollect the thread dump for Cisco Unified CCX Engine

BCheck to see if the customer has installed any third party applications

CCollect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

DCollect heap dumps via the Cisco Unified Real-Time Monitoring Tool

ETalk to the customer about the deployment and usage pattern.

FCheck the Cisco Unified CCX Serviceability Control Center

Suggested Answer: C, D, E

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12 comments · newest first

Hana 12 months ago

I think checking the Serviceability Control Center is often overlooked!

Timothy 12 months ago

Wait, do we really need to talk to the customer about usage patterns? Seems odd.

Mila 1 year ago

Collecting heap dumps is a must, no doubt!

Twana 1 year ago

I agree, checking third-party apps is crucial too.

Christoper 1 year ago

Definitely need to collect the thread dump first!

Hermila 1 year ago

Okay, let's see. The question is specifically asking about response traffic, so I'm thinking it's likely related to something the firewall is doing to the response headers or content.

France 1 year ago

I remember discussing vulnerability assessments and recommendations in class, so I'm leaning towards option B being correct.

Olen 1 year ago

Hmm, I'm a little unsure about this one. The options seem to cover a range of aspects related to job documentation, so I'll need to carefully consider each one before selecting my answer.

Bettye 1 year ago

I'm a bit unsure on this one. I'll need to re-read the question and options carefully to make sure I understand what they're looking for before selecting an answer.

Roxanne 1 year ago

I'm pretty confident that option B is the way to go here. Setting the esa.icp.litholds.bothConfirmationAdminServer property on the Support Features screen seems like the most direct way to configure the appliance to be both the confirmation and admin server.

Bernardo 1 year ago

I'm pretty sure this is about Vaughan's normalization of deviance theory. I'd look for an option that suggests organizational pressure to conform.

Desiree 1 year ago

Okay, I think I've got a handle on this. The key is to follow the logic through the Calculation stages and consider the order of operations. I'm feeling pretty confident I can solve this.

Cisco 500-052 Exam - Topic 2 Question 28 Discussion