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Cisco 500-052 Exam - Topic 2 Question 18 Discussion

If you use skills-based routing, where is the agent selection criteria defined?
A) in the Contact Service Queue definition
B) In the Resource definition
C) in the Skill definition
D) in the Skill Group definition

Cisco 500-052 Exam - Topic 2 Question 18 Discussion

Actual exam question for Cisco's 500-052 exam
Question #: 18
Topic #: 2
[All 500-052 Questions]

If you use skills-based routing, where is the agent selection criteria defined?

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Suggested Answer: A

by Daron at May 04, 2022, 07:05 PM

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Rupert
10 months ago
Nope, it's D for sure.
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Annelle
10 months ago
Wait, really? I always thought it was in the Resource definition!
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Annamae
11 months ago
I thought it was in the Skill definition?
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Danilo
11 months ago
Definitely A! That's where it’s set up.
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Charlette
11 months ago
It's in the Skill Group definition.
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Florencia
11 months ago
Hmm, I'm a bit confused about the difference between Type 5 and Type 7 LSAs. I'll need to refresh my memory on that before attempting this.
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Ettie
11 months ago
I'm a little confused by the wording of this question. What exactly is a "denormalized object"? I'll need to think about that concept before I can confidently select an answer.
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Verda
11 months ago
Hmm, this question seems to be asking about different types of ESC and how they are divided. I'll need to think carefully about the principles of implementation for each option.
upvoted 0 times
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