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If you use skills-based routing, where is the agent selection criteria defined?
Suggested Answer: A
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8 comments · newest first
RU
Rupert
12 months ago
Nope, it's D for sure.
AN
Annelle
12 months ago
Wait, really? I always thought it was in the Resource definition!
AN
Annamae
1 year ago
I thought it was in the Skill definition?
DA
Danilo
1 year ago
Definitely A! That's where it’s set up.
CH
Charlette
1 year ago
It's in the Skill Group definition.
FL
Florencia
1 year ago
Hmm, I'm a bit confused about the difference between Type 5 and Type 7 LSAs. I'll need to refresh my memory on that before attempting this.
ET
Ettie
1 year ago
I'm a little confused by the wording of this question. What exactly is a "denormalized object"? I'll need to think about that concept before I can confidently select an answer.
VE
Verda
1 year ago
Hmm, this question seems to be asking about different types of ESC and how they are divided. I'll need to think carefully about the principles of implementation for each option.