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In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?
Suggested Answer: D
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9 comments · newest first
WE
Wendell
12 months ago
I agree with Pilar, D makes the most sense.
TH
Thurman
12 months ago
Wait, is it really D? That seems too easy!
MA
Maryann
1 year ago
A is not the right choice, just saying.
FR
Francine
1 year ago
I think it's B, language prompts are key here.
PI
Pilar
1 year ago
Definitely D, that's the one for generated prompts!
AR
Arthur
1 year ago
I'm pretty sure calcium carbonate doesn't have cathartic side effects, so I'll rule that out. Magnesium hydroxide might be the answer, but I'll double-check the other options just to be sure.
BE
Bernadine
1 year ago
Alright, I've got a strategy here. I'll start by ruling out the options that are clearly part of a credit check, like the aging balance and last payment date. Then I'll see what's left.
CO
Cordelia
1 year ago
This is a good question to test our understanding of media planning. I'll go with Media Buying and Customer Definition - those seem like the most logical choices from the options provided.
ER
Ernestine
1 year ago
I'm a little confused by the wording here. What exactly does it mean for the service agents to be "active" and change the data in the message? I'm not super familiar with the Intermediate Routing pattern, so I'm not sure if I fully understand the requirements. I'll have to guess on this one.