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Cisco 500-052 Exam - Topic 1 Question 30 Discussion

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
B) The value for that variable is defined by the calling application.
A) The variable can be used to pass data to and from VoiceXML applications.
C) The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration
D) The variable can be used to pass data to and from subflows.
E) The variable can be used in conditional steps.

Cisco 500-052 Exam - Topic 1 Question 30 Discussion

Actual exam question for Cisco's 500-052 exam
Question #: 30
Topic #: 1
[All 500-052 Questions]

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

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Suggested Answer: B

by Virgie at May 05, 2022, 12:17 PM

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Louvenia
10 months ago
E is also valid; variables are great for conditional steps.
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Ashton
10 months ago
Wait, can we really use it for subflows? That's new to me!
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Casie
11 months ago
C sounds right to me. You can set values in the admin menu.
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Jenise
11 months ago
I think B is misleading. The calling app doesn't define it.
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Jenise
11 months ago
A is definitely true! You can pass data to VoiceXML.
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Kirk
11 months ago
I've got a good feeling about Option C - Price Level. That sounds like the feature that would allow you to assign a specific price to an item for a customer.
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Cherelle
11 months ago
Okay, let's see. The CCMS is matching the SIP INVITE to a Route Point URI, so it's probably anchoring the call to a component that's responsible for handling those Route Points. I'm leaning towards Avaya Aura Communication Manager, but I'll double-check my notes to be sure.
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Aleisha
11 months ago
This looks like a question about setting up geo-replication and failover for an Azure SQL Database. I think the key is to ensure that the database can be accessed even if the primary region goes down. I'll need to carefully review the options and think through the best approach.
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