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In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
Suggested Answer: B
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8 comments · newest first
LO
Louvenia
12 months ago
E is also valid; variables are great for conditional steps.
AS
Ashton
12 months ago
Wait, can we really use it for subflows? That's new to me!
CA
Casie
1 year ago
C sounds right to me. You can set values in the admin menu.
JE
Jenise
1 year ago
I think B is misleading. The calling app doesn't define it.
JE
Jenise
1 year ago
A is definitely true! You can pass data to VoiceXML.
KI
Kirk
1 year ago
I've got a good feeling about Option C - Price Level. That sounds like the feature that would allow you to assign a specific price to an item for a customer.
CH
Cherelle
1 year ago
Okay, let's see. The CCMS is matching the SIP INVITE to a Route Point URI, so it's probably anchoring the call to a component that's responsible for handling those Route Points. I'm leaning towards Avaya Aura Communication Manager, but I'll double-check my notes to be sure.
AL
Aleisha
1 year ago
This looks like a question about setting up geo-replication and failover for an Azure SQL Database. I think the key is to ensure that the database can be accessed even if the primary region goes down. I'll need to carefully review the options and think through the best approach.