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An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
Suggested Answer: E
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7 comments · newest first
CH
Cheryl
12 months ago
I’m surprised they don’t mention the Enhanced version here!
GE
Georgiana
12 months ago
CCX Standard might be a better fit if you need more features.
LO
Lottie
1 year ago
Wait, can a macro really handle all that? Sounds risky.
SA
Sabina
1 year ago
Definitely agree, it seems like the right choice for basic needs.
AL
Allene
1 year ago
I think Cisco Unified IP IVR is the most cost-effective option.
EU
Eun
1 year ago
Ah yes, I remember this one now. The answer is B - you edit the field setup and then change the value of the Subtab field under the Display subtab. That's the way to move a standard field to a different subtab on a custom form.
DA
Darrin
1 year ago
B and C seem like the most likely options, but I want to double-check the definitions just to be sure.