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Cisco 500-052 Exam - Topic 1 Question 3 Discussion

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer recordWhich product provides these capabilities at the lowest cost?
E) Cisco Unified CCX Enhanced
A) Cisco Unified IP IVR
B) Cisco Unified CCX Standard
C) Cisco Unified CCX Enterprise
D) Cisco Unified CCX Premium

Cisco 500-052 Exam - Topic 1 Question 3 Discussion

Actual exam question for Cisco's 500-052 exam
Question #: 3
Topic #: 1
[All 500-052 Questions]

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?

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Suggested Answer: E

by Nana at May 08, 2022, 01:46 AM

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Cheryl
10 months ago
I’m surprised they don’t mention the Enhanced version here!
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Georgiana
10 months ago
CCX Standard might be a better fit if you need more features.
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Lottie
11 months ago
Wait, can a macro really handle all that? Sounds risky.
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Sabina
11 months ago
Definitely agree, it seems like the right choice for basic needs.
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Allene
11 months ago
I think Cisco Unified IP IVR is the most cost-effective option.
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Eun
11 months ago
Ah yes, I remember this one now. The answer is B - you edit the field setup and then change the value of the Subtab field under the Display subtab. That's the way to move a standard field to a different subtab on a custom form.
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Darrin
11 months ago
B and C seem like the most likely options, but I want to double-check the definitions just to be sure.
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