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You are designing a Cisco Unified Contact Center Express system with these four requirements
* 250 configured agents
* a maximum of 150 agents that are logged in at any time
* 30 agents that are able to make outbound calls
* 20 agents that are able to answer emails
How many premium seats should you purchase?
Suggested Answer: A
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7 comments · newest first
ME
Meaghan
12 months ago
Are we sure about that? 200 seems high for just 30 outbound calls.
AN
Angella
12 months ago
20 email agents plus 150 logged in means 200, right?
RO
Royce
1 year ago
Wait, why not just 180? Seems like enough.
DA
Daisy
1 year ago
Definitely agree with 200!
CH
Charlesetta
1 year ago
I think we need 200 premium seats.
SH
Sherell
1 year ago
Okay, I think I know the answer here. The Customer Success Manager works directly with the customer executives to ensure their business outcomes are achieved.
KR
Kristeen
1 year ago
Loose interlocking sounds like it only affects a small part of the hierarchy, while strict interlocking locks the whole thing. I'm pretty confident I can answer this one correctly.