Cisco 500-052 Exam - Topic 1 Question 19 Discussion

Actual exam question for Cisco's 500-052 exam

Question #: 19
Topic #: 1

[All 500-052 Questions]

You are designing a Cisco Unified Contact Center Express system with these four requirements

* 250 configured agents

* a maximum of 150 agents that are logged in at any time

* 30 agents that are able to make outbound calls

* 20 agents that are able to answer emails

How many premium seats should you purchase?

A150

B200

C180

D250

Show Suggested Answer

Suggested Answer: A

by Mozell at May 06, 2022, 10:29 PM

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Meaghan

10 months ago

Are we sure about that? 200 seems high for just 30 outbound calls.

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Angella

10 months ago

20 email agents plus 150 logged in means 200, right?

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Royce

11 months ago

Wait, why not just 180? Seems like enough.

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Daisy

11 months ago

Definitely agree with 200!

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Charlesetta

11 months ago

I think we need 200 premium seats.

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Sherell

11 months ago

Okay, I think I know the answer here. The Customer Success Manager works directly with the customer executives to ensure their business outcomes are achieved.

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Kristeen

11 months ago

Loose interlocking sounds like it only affects a small part of the hierarchy, while strict interlocking locks the whole thing. I'm pretty confident I can answer this one correctly.

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