Discuss Cisco 350-801 Exam Topic 12 Question 89

What is the function of the Cisco Unity Connection Call Handler?

Aroutes calls to a user based on caller input

Bqueues calls

Callows customized scripts for IVR capabilities

Dsearches a list of extensions until the call is answered

Suggested Answer: A

A Cisco Unity Connection Call Handler is a software application that answers calls, plays greetings, and routes calls to users based on caller input. Call handlers can be used to create automated attendants, voice menus, and other interactive voice response (IVR) applications.

Call handlers are created and managed using the Cisco Unity Connection Administration interface. When creating a call handler, you can specify a variety of settings, including the greeting that is played, the caller input options that are available, and the destination that calls are routed to.

Call handlers are a powerful tool that can be used to create a variety of IVR applications. By using call handlers, you can improve the efficiency of your organization's communications and provide a better experience for your callers.

Here are some additional tips for using call handlers:

Use call handlers to create automated attendants that can answer calls and route them to the appropriate person or department.

Use call handlers to create voice menus that can provide callers with information or options.

Use call handlers to create interactive voice response (IVR) applications that can collect information from callers and process their requests.

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25 comments · newest first

Trina 11 months ago

Surprised it's not just a simple extension search!

Rosendo 11 months ago

I think it also allows for custom IVR scripts, right?

Walker 11 months ago

Wait, are you sure about that? I thought it was for queuing calls.

Louann 11 months ago

Definitely A, that's how it works!

Alyce 12 months ago

It routes calls based on what the caller inputs.

Dorothy 12 months ago

I vaguely recall something about searching extensions, but I can't remember if that's a primary function of the Call Handler or something else.

Shawna 1 year ago

I’m a bit confused; I thought Call Handlers also handled queuing calls. Is that what option B is about?

Clorinda 1 year ago

I remember practicing a question about IVR capabilities, so I feel like option C might be relevant here.

Christoper 1 year ago

I think the Call Handler routes calls based on what the caller inputs, but I'm not entirely sure if that's the main function.

Linn 1 year ago

I think the Cisco Unity Connection Call Handler routes calls to a user based on caller input, so I'll go with option A.Liam: Hmm, I'm not entirely sure about this one. I'll have to think it through carefully before selecting an answer.Olivia: The call handler allows for customized scripts and IVR capabilities, so I'm going to go with option C.Ethan: Based on my understanding, the call handler's function is to queue calls, so I'll select option B.

Mozell 1 year ago

Hmm, I'm a bit confused here. Are we supposed to create individual person objects and provide face images for each one? Or is there a more efficient way to handle this? I'm not sure which option is the best approach.

Kattie 2 years ago

As a Cisco enthusiast, I know for sure that C is the correct answer. Customization is key!

King 2 years ago

Haha, I'm feeling B. Queuing calls is the perfect way to keep everyone on their toes!

Norah 2 years ago

↳ replying to King

C) allows customized scripts for IVR capabilities

Sylvie 2 years ago

↳ replying to King

B) queues calls

Sueann 2 years ago

↳ replying to King

A) routes calls to a user based on caller input

Cecilia 2 years ago

D sounds like a good backup plan if all else fails. Searching for an available extension could be a lifesaver.

Caitlin 2 years ago

I'm leaning towards A. Routing calls based on caller input seems like the core function of a call handler.

Gerri 2 years ago

Option C is the way to go! Customized scripts for IVR? Sign me up!

Cecilia 2 years ago

↳ replying to Gerri

C) allows customized scripts for IVR capabilities

Gracia 2 years ago

↳ replying to Gerri

B) queues calls

Jannette 2 years ago

↳ replying to Gerri

A) routes calls to a user based on caller input

Chantell 2 years ago

I believe the Call Handler also allows customized scripts for IVR capabilities, so it's not just about routing calls.

Ernest 2 years ago

I agree with Daniel. It makes sense for the Call Handler to route calls based on caller input.

Daniel 2 years ago

I think the function of the Cisco Unity Connection Call Handler is to route calls to a user based on caller input.

Cisco 350-801 Exam - Topic 12 Question 89 Discussion