Discuss Cisco 300-830 Exam Topic 4 Question 5

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.

Which two configurations are required? (Choose two.)

AAdd the agent to the outbound team.

Bdefault outdial Automatic Number Identification at the tenant level

CAutomatic Number Identification in Flow Designer

DAssign a wrap-up reason to the outdial queue.

EEnable Outdial on a desktop profile.

Suggested Answer: B, E

Outdial calling in Webex Contact Center needs both a tenant or system caller-ID source and a desktop permission path that lets the agent place outbound calls. Cisco's Control Hub voice settings document the Default Outdial ANI field, which determines the default caller ID used for outdial behavior when a dial number is not otherwise mapped. Cisco's desktop profile documentation then controls whether an agent can actually use outdial from Agent Desktop. When Outdial is enabled on the desktop profile, the administrator selects the outdial entry point and, where applicable, the Outdial ANI list. Adding an agent to an outbound team is campaign-related and not a prerequisite for ordinary outdial. ANI in Flow Designer can influence call presentation in flows, but it is not the required administrative setup for agent outdial. A wrap-up reason for an outdial queue is useful for classification after a contact, not the base telephony enablement. Reference: Cisco Help, Set up voice settings for Webex Contact Center; Manage desktop profiles.

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17 comments · newest first

Deja 1 month ago

Right, focus on the basics first!

Erinn 1 month ago

D might be useful too, but not as critical.

Yolando 1 month ago

True, but I still lean towards A and E for setup.

Denna 2 months ago

C could also be relevant for proper flow.

Lynda 2 months ago

B is important, but I feel A and E are more direct.

Erinn 2 months ago

What about B? Isn't it crucial for identification?

Deja 2 months ago

I agree, A is definitely needed.

Bernadine 2 months ago

I think A and E are essential.

Gilma 2 months ago

B is a must, but I’m not so sure about D.

Hannah 3 months ago

Totally agree with A and E!

Erick 3 months ago

Wait, do we really need to enable Outdial on a desktop profile? Seems odd.

Ozell 3 months ago

I think C is also important for proper routing.

German 3 months ago

A and B are definitely needed.

Lorean 3 months ago

I’m leaning towards the default outdial Automatic Number Identification at the tenant level as one of the answers, but I’m not sure about the second choice.

Millie 3 months ago

I feel like Automatic Number Identification in Flow Designer is important, but I’m not completely confident about it.

Virgina 4 months ago

I remember practicing a similar question, and I think adding the agent to the outbound team was one of the answers. But I can't recall the other one.

Ayesha 4 months ago

I think we need to enable Outdial on a desktop profile, but I'm not sure about the second option. Maybe it's related to Automatic Number Identification?

Cisco 300-830 Exam - Topic 4 Question 5 Discussion