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Cisco 300-830 Exam - Topic 4 Question 5 Discussion

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.Which two configurations are required? (Choose two.)
B) default outdial Automatic Number Identification at the tenant level and E) Enable Outdial on a desktop profile.
A) Add the agent to the outbound team.
C) Automatic Number Identification in Flow Designer
D) Assign a wrap-up reason to the outdial queue.

Cisco 300-830 Exam - Topic 4 Question 5 Discussion

Actual exam question for Cisco's 300-830 exam
Question #: 5
Topic #: 4
[All 300-830 Questions]

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.

Which two configurations are required? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, E

Outdial calling in Webex Contact Center needs both a tenant or system caller-ID source and a desktop permission path that lets the agent place outbound calls. Cisco's Control Hub voice settings document the Default Outdial ANI field, which determines the default caller ID used for outdial behavior when a dial number is not otherwise mapped. Cisco's desktop profile documentation then controls whether an agent can actually use outdial from Agent Desktop. When Outdial is enabled on the desktop profile, the administrator selects the outdial entry point and, where applicable, the Outdial ANI list. Adding an agent to an outbound team is campaign-related and not a prerequisite for ordinary outdial. ANI in Flow Designer can influence call presentation in flows, but it is not the required administrative setup for agent outdial. A wrap-up reason for an outdial queue is useful for classification after a contact, not the base telephony enablement. Reference: Cisco Help, Set up voice settings for Webex Contact Center; Manage desktop profiles.


by Shalon at Jun 02, 2026, 05:19 AM

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Denna
3 days ago
C could also be relevant for proper flow.
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Lynda
8 days ago
B is important, but I feel A and E are more direct.
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Erinn
13 days ago
What about B? Isn't it crucial for identification?
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Deja
19 days ago
I agree, A is definitely needed.
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Bernadine
24 days ago
I think A and E are essential.
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Gilma
29 days ago
B is a must, but I’m not so sure about D.
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Hannah
1 month ago
Totally agree with A and E!
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Erick
1 month ago
Wait, do we really need to enable Outdial on a desktop profile? Seems odd.
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Ozell
1 month ago
I think C is also important for proper routing.
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German
2 months ago
A and B are definitely needed.
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Lorean
2 months ago
I’m leaning towards the default outdial Automatic Number Identification at the tenant level as one of the answers, but I’m not sure about the second choice.
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Millie
2 months ago
I feel like Automatic Number Identification in Flow Designer is important, but I’m not completely confident about it.
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Virgina
2 months ago
I remember practicing a similar question, and I think adding the agent to the outbound team was one of the answers. But I can't recall the other one.
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Ayesha
2 months ago
I think we need to enable Outdial on a desktop profile, but I'm not sure about the second option. Maybe it's related to Automatic Number Identification?
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