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Cisco 300-830 Exam - Topic 2 Question 8 Discussion

Refer to the exhibit.A Webex Contact Center engineer is deploying a chat digital channel widget for Company ABC. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser.What is causing this issue?
B) incorrect website domain configured for Web Chat Asset
A) missing Webex Connect flow for chat digital channel
C) firewall blocking connection to chat-widget.imi.chat domain
D) companyabc.com domain missing in Webex Contact Center ''Content security policy allowed list'' configuration

Cisco 300-830 Exam - Topic 2 Question 8 Discussion

Actual exam question for Cisco's 300-830 exam
Question #: 8
Topic #: 2
[All 300-830 Questions]

Refer to the exhibit.

A Webex Contact Center engineer is deploying a chat digital channel widget for Company ABC. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser.

What is causing this issue?

Show Suggested Answer Hide Answer
Suggested Answer: B

A Web Chat widget that is visible in configuration but does not load on the company website commonly points to an asset-domain mismatch. Cisco Webex Connect live chat assets require the website domain to be configured for the asset so the platform can validate where the widget is embedded. The exhibit shows the browser-side failure after widget code is implemented, which is consistent with the site domain not matching the domain configured for the Web Chat Asset. Missing Webex Connect flow configuration usually causes chat handling or routing failures after a chat is initiated, not the widget failing to load. A firewall block to a widget domain is possible in the real world, but the question says the engineer sees output in the browser while investigating Webex Contact Center, and the Cisco configuration control involved is the website domain on the asset. Content Security Policy allow-listing in Webex Contact Center is for desktop/embedded content behavior, not the primary asset-domain validation for web chat loading. Reference: Webex Connect Help, Livechat; Cisco Help, Set up digital channels in Webex Contact Center.


by Juliann at Jun 30, 2026, 04:53 PM

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Bambi
3 days ago
I feel like A is less likely. Missing flows usually show different errors.
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Dick
8 days ago
True, but D seems more likely. Security policies are crucial.
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Alyce
13 days ago
Option C could also be a problem. Firewalls can block connections.
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Gearldine
18 days ago
I agree, but what about option B? The domain might be incorrect.
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Allene
24 days ago
I think it's option D. The domain needs to be in the allowed list.
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Bettina
29 days ago
Not sure about that, seems like there could be multiple issues here.
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Tracey
1 month ago
Wait, is the website domain even correct? That’s a big one!
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Marshall
1 month ago
Could be the domain not in the allowed list, too.
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Isadora
1 month ago
I think it's definitely the firewall blocking the connection.
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Jeannetta
2 months ago
Looks like a missing Webex Connect flow could be the issue.
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Hyman
2 months ago
I’m leaning towards the missing Webex Connect flow. It seems like something we might have overlooked in our practice scenarios.
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Cheryl
2 months ago
I feel like the incorrect website domain could be the culprit too. We went over that in our study group last week.
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Lennie
2 months ago
I’m not entirely sure, but I think the firewall blocking the connection could also be a possibility. We had a similar question about firewalls in our practice tests.
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Graciela
2 months ago
I remember we discussed the importance of the Content Security Policy in our last class. Could the missing domain be the issue here?
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