Cisco 300-820 Exam - Topic 20 Question 103 Discussion

Actual exam question for Cisco's 300-820 exam

Question #: 103
Topic #: 20

Refer to the exhibit.

Refer to the exhibit. An administrator troubleshoots Cisco Jabber users experiencing issues when trying to log in and notices errors in the Jabber problem report log. The administrator also sees that the Intercluster Sync Agent service is not running on the IM and Presence server. Why is the Jabber client unable to sign in?

AThe XmppSDK.dll file is missing from the IM and Presence server.

BThe XMPP stanza is not using the correct ID for the Jabber client.

CThe XMPP bind failed on the IM and Presence server.

DThe Jabber client refused the XMPP bind connection.

Show Suggested Answer

Suggested Answer: C

by Nobuko at Nov 22, 2025, 01:22 PM

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Dorian

2 months ago

I lean towards D. If the client refuses, that's a clear block.

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Joanne

2 months ago

True, but if the service isn't running, C is more likely.

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Terry

2 months ago

But what about A? Missing files can cause issues too.

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Talia

2 months ago

Agreed, C makes sense. No bind, no login.

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Rosendo

2 months ago

I think it's option C. The bind failure seems critical.

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Catalina

2 months ago

I think it's more about the XMPP stanza not being right, so B could be valid too.

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Rodolfo

3 months ago

Wait, could it really be the XmppSDK.dll file missing? That seems odd.

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Amina

3 months ago

Definitely C, the bind failure makes sense here.

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Charlena

3 months ago

The Intercluster Sync Agent service needs to be running for Jabber to connect.

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Carri

4 months ago

A) The XmppSDK.dll file is missing from the IM and Presence server. Ah, the joys of missing DLLs!

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Linette

4 months ago

B) The XMPP stanza is not using the correct ID for the Jabber client. Gotta love those pesky ID issues!

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Virgie

4 months ago

D) The Jabber client refused the XMPP bind connection. Sounds like a classic case of "it's not you, it's me" situation.

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Marnie

4 months ago

The Intercluster Sync Agent service not running? That's like trying to drive a car without a steering wheel!

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Peggy

4 months ago

C) The XMPP bind failed on the IM and Presence server.

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Benton

4 months ago

I feel like the client refusing the connection is less likely, but I remember discussing how important the bind process is for Jabber to work properly.

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Brigette

5 months ago

I think the XMPP bind failing could be a common issue, but I can't recall if that's directly linked to the service not running.

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Carin

5 months ago

This seems straightforward to me. If the Intercluster Sync Agent service isn't running, that's going to cause issues with the XMPP connection. I'm pretty confident C is the right answer here.

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Della

5 months ago

Based on the errors in the Jabber problem report log, I'm leaning towards C as the most likely explanation. The XMPP bind failure on the server is probably preventing the client from signing in.

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Rolande

5 months ago

I'm not entirely sure, but I feel like the missing XmppSDK.dll could cause issues too. That sounds familiar from our practice questions.

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Meghann

5 months ago

I remember something about the Intercluster Sync Agent being crucial for Jabber logins, so I think it might relate to option C.

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Krissy

5 months ago

I'm a bit confused by the XMPP terminology here. I'll need to refresh my memory on how Jabber clients communicate with the IM and Presence server.

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Layla

6 months ago

I disagree, D doesn't seem likely if the service isn't running.

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Samira

6 months ago

All good points! But C feels like the root cause here.

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Jamika

6 months ago

Okay, the key seems to be the Intercluster Sync Agent service not running on the IM and Presence server. I'm thinking C might be the right answer, but I'll double-check the other options too.

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