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Cisco 200-901 Exam - Topic 4 Question 113 Discussion

What is a characteristic of the Cisco Finesse platform?
A) Applications allow services to be invoked on a network triggered event.
B) The platform provides a ready-to-go platform for HD video and audio conferencing.
C) Applications are added to the platform from the desktop remotely.
D) The platform includes an enterprise-class IM engine.

Cisco 200-901 Exam - Topic 4 Question 113 Discussion

Actual exam question for Cisco's 200-901 exam
Question #: 113
Topic #: 4
[All 200-901 Questions]

What is a characteristic of the Cisco Finesse platform?

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Suggested Answer: A

The Cisco Finesse platform is designed to provide a customizable interface for contact center agents and supervisors. One of its key characteristics is the ability to invoke services based on network-triggered events, allowing for dynamic and responsive workflows within the contact center environment.


by Lina at May 15, 2026, 01:08 PM

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Man
3 days ago
I think option A is correct. Network events are crucial.
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Kerrie
8 days ago
Definitely not just for HD video, it does way more!
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Alisha
13 days ago
Wait, can you really add apps remotely? Sounds too good to be true.
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Pansy
19 days ago
I thought it was more about video conferencing?
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Zachary
24 days ago
Totally agree, that's a key feature!
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Micah
29 days ago
The platform includes an enterprise-class IM engine.
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Willodean
1 month ago
Totally agree, the IM feature is a game changer!
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Veronika
1 month ago
Wait, can you really invoke services on network events? Sounds cool!
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Matthew
1 month ago
Definitely remote app additions, that's a big plus!
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Rebbecca
2 months ago
I thought it was more focused on video conferencing, though.
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Mona
2 months ago
It's all about that enterprise-class IM engine!
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Tommy
2 months ago
I’m leaning towards option C because I remember discussing remote application management, but I could be confusing it with another system.
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Lizette
2 months ago
I practiced a similar question about Cisco platforms, and I think the focus was on network-triggered events, but I might be mixing it up.
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Rolland
2 months ago
I feel like we covered the IM engine in class, but I can't recall if it was specifically tied to Finesse or another platform.
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Kristeen
4 months ago
I think I remember something about applications being added remotely, but I'm not entirely sure if that's the main feature of Cisco Finesse.
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