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What are two key capabilities of Cisco Finesse? (Choose two.)
Suggested Answer: B, E
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7 comments · newest first
JO
Joni
12 months ago
And those gadget containers are super handy for a smooth UI!
OS
Osvaldo
12 months ago
Wait, does it really have an RPC API? Sounds too good to be true.
NU
Nu
1 year ago
I heard it collects telemetry data too, right?
MI
Minna
1 year ago
Totally agree, that's a game changer for agents.
RU
Ruthann
1 year ago
Finesse lets agents access it via a browser, no installs needed!
MO
Monte
1 year ago
Ah, I remember this now! Finish-to-start is definitely one of the key logical relationships in precedence diagramming. The other options like applying leads and lags and activity-on-node are related concepts, but not the direct answer to this question.
SH
Sherman
1 year ago
I've got this! The default host group type for the End User component is ByLocation. That makes sense since the End User component is all about monitoring the end-user experience, and location is a key factor in that.