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Cisco 200-901 Exam - Topic 1 Question 17 Discussion

What are two key capabilities of Cisco Finesse? (Choose two.)
B) Agents access Finesse from a browser without needing to install or configure anything on the client machine. and E) Gadget containers provide a seamless experience in a single user interface.
A) Finesse includes an RPC API that enables the development of custom gadgets.
C) Finesse automatically collects telemetry data
D) An OpenDNS utility is preconfigured and ready to use on Finesse.

Cisco 200-901 Exam - Topic 1 Question 17 Discussion

Actual exam question for Cisco's 200-901 exam
Question #: 17
Topic #: 1
[All 200-901 Questions]

What are two key capabilities of Cisco Finesse? (Choose two.)

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Suggested Answer: B, E

by Salena at May 06, 2022, 02:15 AM

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Joni
10 months ago
And those gadget containers are super handy for a smooth UI!
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Osvaldo
10 months ago
Wait, does it really have an RPC API? Sounds too good to be true.
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Nu
11 months ago
I heard it collects telemetry data too, right?
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Minna
11 months ago
Totally agree, that's a game changer for agents.
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Ruthann
11 months ago
Finesse lets agents access it via a browser, no installs needed!
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Monte
11 months ago
Ah, I remember this now! Finish-to-start is definitely one of the key logical relationships in precedence diagramming. The other options like applying leads and lags and activity-on-node are related concepts, but not the direct answer to this question.
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Sherman
11 months ago
I've got this! The default host group type for the End User component is ByLocation. That makes sense since the End User component is all about monitoring the end-user experience, and location is a key factor in that.
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