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Gill runs the operations department of a manufacturing organisation in Wales. The department emulates best practices from competitors through benchmarking and has recently introduced Six Sigma to prevent operational problems. Which of the following best describes Gill's approach to operations function?
Suggested Answer: B
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This aligns with externally neutral, which includes:
Benchmarking against competitors
Adopting best practices (Lean, Six Sigma, BPR, TQM)
Emulating successful industry models
(LO 2.1, See p.99)
26 comments · newest first
GA
Gail
2 days ago
I feel like A) Internally neutral doesn't apply here at all.
IZ
Izetta
7 days ago
True, but Six Sigma is about quality. D) makes more sense overall.
RO
Rodney
12 days ago
But isn't it also about internal processes? Maybe C) Internally supportive fits too.
HU
Huey
17 days ago
I agree, Tom. Benchmarking shows external focus.
CH
Charlene
23 days ago
I think it's D) Externally supportive. Gill is looking at competitors.
VA
Valentin
28 days ago
I feel D is the best choice. It shows initiative and growth.
LE
Leontine
1 month ago
True, but B could fit if they’re just matching others.
EL
Elliot
1 month ago
Definitely D. It’s about improving based on external standards.
TR
Truman
1 month ago
But Six Sigma suggests a proactive approach, leaning towards D.
NO
Noemi
2 months ago
I’m not so sure. Could be B) Externally neutral too.
JO
Johnson
2 months ago
I agree, D) Externally supportive makes sense. Benchmarking shows that.
TR
Troy
2 months ago
I think it's D) Externally supportive. Gill is looking at competitors.
AL
Albert
2 months ago
Wow, didn't expect that level of strategy in Wales!
BI
Billy
2 months ago
Six Sigma? Really? Not sure that's the best fit here.
JU
Junita
2 months ago
I think she's more internally supportive, though.
EL
Ellsworth
3 months ago
Definitely externally neutral with that benchmarking.
GE
Gertude
3 months ago
Sounds like she's going for best practices!
MY
My
3 months ago
Wow, I didn't know they were doing all that!
JE
Jeff
3 months ago
Six Sigma? Really? Not sure that's enough.
KA
Kayleigh
3 months ago
I think it's more internally supportive.
TA
Tasia
4 months ago
Definitely externally supportive, right?
KR
Kristine
4 months ago
Sounds like she's aiming for best practices!
LE
Letha
4 months ago
I feel like the focus on best practices suggests an externally neutral approach, but I could see arguments for it being externally supportive too.
WI
Wilda
4 months ago
I’m a bit confused about the terms. Does externally supportive mean they’re actively improving based on external standards?
LA
Laticia
4 months ago
I remember a practice question that mentioned Six Sigma; it seems like it could indicate an internally supportive strategy, but I'm not entirely sure.
MI
Miss
4 months ago
I think Gill's approach might be externally neutral since she’s looking at competitors for benchmarking.