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CIPS L6M9 Exam - Topic 3 Question 26 Discussion

Gill runs the operations department of a manufacturing organisation in Wales. The department emulates best practices from competitors through benchmarking and has recently introduced Six Sigma to prevent operational problems. Which of the following best describes Gill's approach to operations function?
B) Externally neutral
A) Internally neutral
C) Internally supportive
D) Externally supportive

CIPS L6M9 Exam - Topic 3 Question 26 Discussion

Actual exam question for CIPS's L6M9 exam
Question #: 26
Topic #: 3
[All L6M9 Questions]

Gill runs the operations department of a manufacturing organisation in Wales. The department emulates best practices from competitors through benchmarking and has recently introduced Six Sigma to prevent operational problems. Which of the following best describes Gill's approach to operations function?

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Suggested Answer: B

This aligns with externally neutral, which includes:

Benchmarking against competitors

Adopting best practices (Lean, Six Sigma, BPR, TQM)

Emulating successful industry models

(LO 2.1, See p.99)


by Timothy at Jul 02, 2026, 05:35 PM

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Albert
4 days ago
Wow, didn't expect that level of strategy in Wales!
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Billy
9 days ago
Six Sigma? Really? Not sure that's the best fit here.
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Junita
14 days ago
I think she's more internally supportive, though.
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Ellsworth
19 days ago
Definitely externally neutral with that benchmarking.
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Gertude
25 days ago
Sounds like she's going for best practices!
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My
30 days ago
Wow, I didn't know they were doing all that!
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Jeff
1 month ago
Six Sigma? Really? Not sure that's enough.
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Kayleigh
1 month ago
I think it's more internally supportive.
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Tasia
2 months ago
Definitely externally supportive, right?
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Kristine
2 months ago
Sounds like she's aiming for best practices!
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Letha
2 months ago
I feel like the focus on best practices suggests an externally neutral approach, but I could see arguments for it being externally supportive too.
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Wilda
2 months ago
I’m a bit confused about the terms. Does externally supportive mean they’re actively improving based on external standards?
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Laticia
2 months ago
I remember a practice question that mentioned Six Sigma; it seems like it could indicate an internally supportive strategy, but I'm not entirely sure.
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Miss
2 months ago
I think Gill's approach might be externally neutral since she’s looking at competitors for benchmarking.
upvoted 0 times
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