CIPS L6M5 Exam - Topic 2 Question 11 Discussion

Actual exam question for CIPS's L6M5 exam

Question #: 11
Topic #: 2

[All L6M5 Questions]

Doug is a Manager at ABC Ltd. The company is struggling financially and needs to make several changes to its operating procedures to maintain its position in the marketplace. The changes involve letting 10% of staff go and moving 70% of staff to remote online working instead of being office-based. The staff at ABC have, in general, not taken well to the changes, and motivation has decreased. In order to push through with the changes, Doug has stated that staff who volunteer to work online will receive an additional day of annual leave, and if staff refuse to move to the online system, this will have repercussions on their ability to be promoted within the company. Because of this, all remaining staff have now embraced the changes.

Which two types of influence were used in managing this change process?

AEducation

BPersuasion

CCoercion

DReward

Show Suggested Answer

Suggested Answer: C, D

The additional day of annual leave offered to employees who volunteer for online work is a form of reward, while the consequence of not being promoted for those who refuse to move online is an example of coercion. Coercion uses threats or negative consequences to drive compliance, while rewards offer incentives to encourage participation. This aligns with influencing strategies in change management. (Reference: p.203 of the study guide).

by Jaleesa at Jun 11, 2025, 10:23 PM

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Felicidad

2 months ago

Wait, are they really letting go of 10%? That's harsh!

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Alesia

2 months ago

Totally agree, the reward system is just a way to manipulate.

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Rolland

2 months ago

Sounds like a classic case of coercion to me.

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Latonia

3 months ago

Not sure if the extra day off is enough to motivate everyone.

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Cruz

3 months ago

I think they’re using persuasion too, trying to get people on board.

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Minna

3 months ago

I definitely recall discussing coercion in class, but I’m uncertain if the reward aspect is strong enough to be considered a separate influence.

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Leslie

3 months ago

I feel like both persuasion and reward are in play here. The promise of an extra day off seems persuasive, but the threat of promotion issues feels coercive.

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Dewitt

4 months ago

I'm not entirely sure, but I remember a practice question where rewards were used to motivate staff. The extra day off might count as that?

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Tasia

4 months ago

I think Doug used coercion when he mentioned repercussions for those who refuse to move online. It feels like a strong-arm tactic.

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Luisa

4 months ago

I've got this one! The two types of influence used by Doug are reward (the extra day of annual leave) and coercion (the threat of repercussions for not moving to the online system). This is a classic case of using a carrot and a stick to drive the desired changes.

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Roxane

4 months ago

I'm a bit confused here. The question mentions education and persuasion as potential options, but I'm not sure if those apply in this case. I'll need to re-read the passage carefully to make sure I understand which specific tactics Doug used.

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Carylon

4 months ago

Okay, let's see. Doug used a combination of reward and coercion to get the staff to embrace the changes. The additional day of annual leave is a reward, and the threat of repercussions for not moving to the online system is a form of coercion. I think those are the two types of influence the question is looking for.

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Giuseppe

5 months ago

Hmm, I'm a bit unsure about this one. There seem to be a few different tactics mentioned, like offering rewards and also threatening repercussions. I'll need to think carefully about which ones qualify as the "two types of influence" the question is asking for.

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Samira

5 months ago

This seems like a straightforward question. The key is to identify the types of influence used by the manager, Doug, to push through the changes at ABC Ltd.

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Corinne

8 months ago

This is a classic case of carrot and stick. Coercion and reward, all the way. I bet Doug's got a background in hostage negotiation or something.

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Ahmad

7 months ago

It's interesting how the threat of repercussions can push people to embrace change.

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Izetta

7 months ago

Doug definitely knows how to motivate his staff.

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Arthur

7 months ago

Coercion and reward are powerful tools in management.

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Johnna

8 months ago

C and D, no doubt. The threat of repercussions for not going along with the changes is pure coercion, and the reward of extra leave is just the carrot to the stick.

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Deandrea

7 months ago

I think it was a smart move by Doug to use both tactics to ensure the changes were accepted.

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Mary

7 months ago

It's true, the threat of repercussions and the offer of extra leave were key in getting everyone on board.

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Adela

7 months ago

Coercion and Reward were definitely used in managing the change process.

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Ciara

8 months ago

I believe coercion was also used, as there were repercussions for not moving to the online system.

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Kris

8 months ago

I agree, Doug convinced staff to work online and offered a reward for volunteering.

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Rodolfo

8 months ago

Hmm, I think B and D are the correct answers here. The company is using persuasion with the additional day of leave, and also offering a reward to get the staff on board.

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