CIPS Exam L6M5 Topic 2 Question 11 Discussion

Actual exam question for CIPS's L6M5 exam

Question #: 11
Topic #: 2

[All L6M5 Questions]

Doug is a Manager at ABC Ltd. The company is struggling financially and needs to make several changes to its operating procedures to maintain its position in the marketplace. The changes involve letting 10% of staff go and moving 70% of staff to remote online working instead of being office-based. The staff at ABC have, in general, not taken well to the changes, and motivation has decreased. In order to push through with the changes, Doug has stated that staff who volunteer to work online will receive an additional day of annual leave, and if staff refuse to move to the online system, this will have repercussions on their ability to be promoted within the company. Because of this, all remaining staff have now embraced the changes.

Which two types of influence were used in managing this change process?

AEducation

BPersuasion

CCoercion

DReward

Show Suggested Answer

Suggested Answer: C, D

The additional day of annual leave offered to employees who volunteer for online work is a form of reward, while the consequence of not being promoted for those who refuse to move online is an example of coercion. Coercion uses threats or negative consequences to drive compliance, while rewards offer incentives to encourage participation. This aligns with influencing strategies in change management. (Reference: p.203 of the study guide).

by Jaleesa at Jun 11, 2025, 11:23 PM

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Corinne

2 months ago

This is a classic case of carrot and stick. Coercion and reward, all the way. I bet Doug's got a background in hostage negotiation or something.

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Ahmad

1 months ago

It's interesting how the threat of repercussions can push people to embrace change.

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Izetta

1 months ago

Doug definitely knows how to motivate his staff.

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Arthur

1 months ago

Coercion and reward are powerful tools in management.

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Johnna

2 months ago

C and D, no doubt. The threat of repercussions for not going along with the changes is pure coercion, and the reward of extra leave is just the carrot to the stick.

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Deandrea

21 days ago

I think it was a smart move by Doug to use both tactics to ensure the changes were accepted.

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Mary

22 days ago

It's true, the threat of repercussions and the offer of extra leave were key in getting everyone on board.

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Adela

1 months ago

Coercion and Reward were definitely used in managing the change process.

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Ciara

2 months ago

I believe coercion was also used, as there were repercussions for not moving to the online system.

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Kris

2 months ago

I agree, Doug convinced staff to work online and offered a reward for volunteering.

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Rodolfo

2 months ago

Hmm, I think B and D are the correct answers here. The company is using persuasion with the additional day of leave, and also offering a reward to get the staff on board.

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