CIPS L5M10 Exam - Topic 1 Question 12 Discussion

Actual exam question for CIPS's L5M10 exam

Question #: 12
Topic #: 1

Dasap Group Ltd has hired a third-party logistics organisation (3PL) to manage some aspects of their business. Which of the following business functions would you expect a 3PL company to manage on behalf of Dasap Group Ltd? Select THREE.

AManagement of the receipt of customer orders

BOperation of the distribution centre

CManagement of customer complaints

DProduction of sales reports

EManage the delivery of items through a transport fleet

Show Suggested Answer

Suggested Answer: A, B, E

Comprehensive and Detailed Explanation From Exact Extract:

A 3PL (Third-Party Logistics) provider can manage operational logistics functions such as order receipt and processing, distribution centre operations, and transport management (fleet, routing, delivery). Customer complaints and sales reports remain the client's responsibility.

(Reference: CIPS L5M10 Study Guide, Outsourced logistics and 3PL services, p. 33)

by Shonda at May 12, 2026, 09:11 PM

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Chanel

16 days ago

I remember we discussed how 3PLs typically handle logistics and distribution, so I think B and E are definitely options.

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