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CIPS L5M10 Exam - Topic 1 Question 12 Discussion

Posted by Shonda on May 12, 2026 at 09:11 PM

Dasap Group Ltd has hired a third-party logistics organisation (3PL) to manage some aspects of their business. Which of the following business functions would you expect a 3PL company to manage on behalf of Dasap Group Ltd? Select THREE.

Suggested Answer: A, B, E

Comprehensive and Detailed Explanation From Exact Extract:

A 3PL (Third-Party Logistics) provider can manage operational logistics functions such as order receipt and processing, distribution centre operations, and transport management (fleet, routing, delivery). Customer complaints and sales reports remain the client's responsibility.

(Reference: CIPS L5M10 Study Guide, Outsourced logistics and 3PL services, p. 33)


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27 comments · newest first
SO
Soledad 2 days ago
I think A, B, and E are the best choices.
AR
Artie 7 days ago
I feel like D is less relevant. Focus on logistics!
KE
Keneth 12 days ago
C seems more internal. I’d go with A, B, and E.
CA
Casey 17 days ago
I’d pick A, B, and E too. They fit a 3PL’s role.
WI
Willard 23 days ago
A and B make sense, but I’m unsure about C.
DE
Dean 28 days ago
Definitely agree with E. Delivery is key!
LU
Luisa 1 month ago
I think A, B, and E are the best choices.
JU
Juan 1 month ago
I’d go with A, B, and E for sure!
MA
Maryanne 1 month ago
D seems less relevant for a 3PL.
BE
Bettina 2 months ago
C could be managed too, but not as critical.
ST
Stephen 2 months ago
I feel like B is essential for a 3PL.
RA
Rasheeda 2 months ago
Agreed! A and E are definitely key functions.
DO
Dominga 2 months ago
I think A, B, and E are the best choices.
WI
Wilford 2 months ago
Totally agree with A, B, and E! Makes perfect sense.
BR
Britt 2 months ago
Wait, can a 3PL really handle customer complaints? Seems risky.
AS
Ashton 3 months ago
A, B, and E are spot on!
JU
Jutta 3 months ago
I think C could also be part of it, but not sure.
KE
Kerry 3 months ago
Definitely A, B, and E! Those are classic 3PL functions.
JA
Jame 3 months ago
I agree with A, B, and E. Makes total sense for a 3PL!
AL
Alaine 3 months ago
A and E are no-brainers, but B might depend on the contract specifics.
DE
Dean 4 months ago
Surprised that people think 3PLs handle sales reports. That's usually in-house.
TY
Ty 4 months ago
I think C should be included too. Customer complaints are crucial!
BI
Billy 4 months ago
Definitely A, B, and E! That's what 3PLs do best.
CH
Chu 4 months ago
I don't think D would be managed by a 3PL since it seems more internal to the company, but I could be wrong about that.
JA
Jacquline 4 months ago
For some reason, I keep thinking about a practice question where we had to choose functions related to customer service. I feel like C could be a possibility too.
CA
Carole 4 months ago
I'm a bit unsure about A. I think they might manage customer orders, but I'm not certain if that's always the case with 3PLs.
CH
Chanel 6 months ago
I remember we discussed how 3PLs typically handle logistics and distribution, so I think B and E are definitely options.
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