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CIPS L5M10 Exam - Topic 1 Question 12 Discussion

Dasap Group Ltd has hired a third-party logistics organisation (3PL) to manage some aspects of their business. Which of the following business functions would you expect a 3PL company to manage on behalf of Dasap Group Ltd? Select THREE.
A) Management of the receipt of customer orders and B) Operation of the distribution centre and E) Manage the delivery of items through a transport fleet
C) Management of customer complaints
D) Production of sales reports

CIPS L5M10 Exam - Topic 1 Question 12 Discussion

Actual exam question for CIPS's L5M10 exam
Question #: 12
Topic #: 1
[All L5M10 Questions]

Dasap Group Ltd has hired a third-party logistics organisation (3PL) to manage some aspects of their business. Which of the following business functions would you expect a 3PL company to manage on behalf of Dasap Group Ltd? Select THREE.

Show Suggested Answer Hide Answer
Suggested Answer: A, B, E

Comprehensive and Detailed Explanation From Exact Extract:

A 3PL (Third-Party Logistics) provider can manage operational logistics functions such as order receipt and processing, distribution centre operations, and transport management (fleet, routing, delivery). Customer complaints and sales reports remain the client's responsibility.

(Reference: CIPS L5M10 Study Guide, Outsourced logistics and 3PL services, p. 33)


by Shonda at May 12, 2026, 09:11 PM

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Dominga
4 days ago
I think A, B, and E are the best choices.
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Wilford
9 days ago
Totally agree with A, B, and E! Makes perfect sense.
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Britt
14 days ago
Wait, can a 3PL really handle customer complaints? Seems risky.
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Ashton
19 days ago
A, B, and E are spot on!
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Jutta
25 days ago
I think C could also be part of it, but not sure.
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Kerry
30 days ago
Definitely A, B, and E! Those are classic 3PL functions.
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Jame
1 month ago
I agree with A, B, and E. Makes total sense for a 3PL!
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Alaine
1 month ago
A and E are no-brainers, but B might depend on the contract specifics.
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Dean
2 months ago
Surprised that people think 3PLs handle sales reports. That's usually in-house.
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Ty
2 months ago
I think C should be included too. Customer complaints are crucial!
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Billy
2 months ago
Definitely A, B, and E! That's what 3PLs do best.
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Chu
2 months ago
I don't think D would be managed by a 3PL since it seems more internal to the company, but I could be wrong about that.
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Jacquline
2 months ago
For some reason, I keep thinking about a practice question where we had to choose functions related to customer service. I feel like C could be a possibility too.
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Carole
2 months ago
I'm a bit unsure about A. I think they might manage customer orders, but I'm not certain if that's always the case with 3PLs.
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Chanel
4 months ago
I remember we discussed how 3PLs typically handle logistics and distribution, so I think B and E are definitely options.
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