Discuss CIPS L5M10 Exam Topic 1 Question 10

The ''Net Promoter Score'' (NPS) provides a company with an indication of customer satisfaction by answering which question?

AHow happy are you with the service delivered?

BWould you use this service again?

COn a scale of 1--10 did you find the service value for money?

DHow likely are you to recommend the service to a friend?

Suggested Answer: D

Comprehensive and Detailed Explanation From Exact Extract:

NPS is a single-question metric asking customers how likely they are to recommend the product/service to others (typically on a 0--10 scale). It is widely used as a proxy for loyalty and satisfaction. (Reference: CIPS L5M10 Study Guide, customer satisfaction measures---NPS, p. 62)

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20 comments · newest first

Vicki 2 months ago

C is about value, but D relates to recommendations.

Mayra 2 months ago

B is important too, but D captures the essence.

Joye 2 months ago

Definitely D! It shows how customers feel overall.

Jerlene 3 months ago

I feel like A is too vague. D is more specific.

Alline 3 months ago

Agreed, D is the right choice. It measures loyalty.

Billy 3 months ago

I think it's D. That's the main focus of NPS.

Belen 3 months ago

I thought it was more complicated than that.

Helene 3 months ago

Yep, D is the one!

Gerald 4 months ago

Wait, is that really the main question? Seems too simple.

Ahmad 4 months ago

Totally agree, it's all about recommendations!

Quentin 4 months ago

It's D! That's the NPS question.

Lettie 4 months ago

I thought it was more complicated than that.

Laurel 4 months ago

Yep, D is the one!

Francesco 4 months ago

Wait, is that really the main question? Seems too simple.

Barrett 6 months ago

Totally agree, it's all about recommendations!

Mitzie 6 months ago

It's D! That's the NPS question.

Crista 7 months ago

I’m pretty certain it’s about recommending the service. I just can’t recall if it was worded exactly like option D.

Melissia 7 months ago

I feel like I might be mixing up the NPS with other customer satisfaction metrics. Wasn’t there something about happiness in one of the practice questions?

Tamera 7 months ago

I remember practicing with a similar question, and I think it was definitely about recommendations. So, I would go with option D.

Heike 7 months ago

I think the NPS question is about how likely you are to recommend the service, but I'm not 100% sure if that's the exact wording.

CIPS L5M10 Exam - Topic 1 Question 10 Discussion