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CIPS L4M6 Exam - Topic 7 Question 3 Discussion

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?
A) Poor communication
B) Miscommunication
C) Distortion of the facts
D) Communication overload

CIPS L4M6 Exam - Topic 7 Question 3 Discussion

Actual exam question for CIPS's L4M6 exam
Question #: 3
Topic #: 7
[All L4M6 Questions]

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

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Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.


by Arminda at Jun 25, 2022, 03:03 AM

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Genevieve
10 months ago
Not sure if it's just miscommunication, maybe they were just careless?
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Quentin
10 months ago
Totally agree, it's all about clear communication.
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Lenita
10 months ago
Wait, how could they not read the contract? That's surprising!
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Denise
11 months ago
Definitely miscommunication, they should have read the contract.
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Youlanda
11 months ago
Sounds like a classic case of poor communication!
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Sharan
11 months ago
Communication overload sounds like it could be a factor, but I think it's more about them not reading the contract at all.
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Kent
11 months ago
I feel like distortion of the facts could apply, but it seems more about the cleaners not being informed properly.
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Elenor
11 months ago
I remember we discussed communication issues in class, but I'm not sure if it's just poor communication or if miscommunication is a better fit here.
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Gracia
11 months ago
This seems similar to a practice question we did about contract misunderstandings. I think miscommunication might be the right answer.
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Jackie
11 months ago
I'm feeling a bit confused by the wording of this question. I'll need to review my notes on 802.11 and network fundamentals to make sure I understand the concepts before answering.
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Justine
11 months ago
Okay, let me think this through. I know the IT Management Suite has some cloud-related features, so I'm going to go with B - Cloud-enabled Management. That sounds like the right answer based on the question.
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Annelle
11 months ago
I feel like I might be overthinking this, but I wonder if option C could risk wasting IPs with such large blocks?
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