The activity of listening in a negotiation includes which of the following processes?
Hearing
Interpreting
Rapport
Influencing
Listening involves both hearing (1) and interpreting (2) the information shared by the other party. Effective listening is an active process that goes beyond simply hearing words; it involves interpreting meaning, understanding the speaker's intent, and responding accordingly. CIPS emphasizes these steps as part of effective communication in negotiations.
Herman
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