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CIPS Exam L4M5 Topic 14 Question 83 Discussion
Actual exam question for
CIPS's
L4M5 exam
Question #: 83
Topic #: 14
[All L4M5 Questions]
Topic #: 14
The activity of listening in a negotiation includes which of the following processes?
Hearing
Interpreting
Rapport
Influencing
Suggested Answer:
A
Listening involves both hearing (1) and interpreting (2) the information shared by the other party. Effective listening is an active process that goes beyond simply hearing words; it involves interpreting meaning, understanding the speaker's intent, and responding accordingly. CIPS emphasizes these steps as part of effective communication in negotiations.
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