CIPS L4M2 Exam - Topic 8 Question 47 Discussion

Actual exam question for CIPS's L4M2 exam

Question #: 47
Topic #: 8

[All L4M2 Questions]

According to Porter's value chain, which of the following activities is categorised as support activity?

AProduct warranties and special services

BStorage of raw materials

CDistribution of products from factory to retailer

DSupervising the production line

EDevelop digital SRM technology to manage suppliers better

Show Suggested Answer

Suggested Answer: E

Primary activities consist of inbound logistics, operations, outbound logistics, sales & marketing, service.

Second activities consist of firm infrastructure, human resource management, technology development and procurement

Support activities (also known as secondary activities) include Firm infrastructure, Human resource management, Technology development and Procurement. Developing digital SRM technology to manage suppliers better is Technology development.

LO 1, AC 1.2

by Mitsue at Sep 16, 2024, 11:53 PM

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Elza

3 months ago

Totally agree with E! It’s all about managing suppliers better.

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Bettye

3 months ago

Wait, is digital SRM really considered a support activity?

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Marshall

3 months ago

No way, I thought it was A. Warranties are crucial!

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Destiny

4 months ago

I think it's definitely E! Makes sense for support.

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Elke

4 months ago

Support activities include things like tech development and HR.

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Margurite

4 months ago

I keep mixing up the definitions, but I think supervising the production line is definitely not a support activity. So that rules out D for me!

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Reita

4 months ago

I practiced a similar question, and I feel like storage of raw materials is more of a primary activity too. So maybe it’s not B?

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Gilma

4 months ago

I'm not entirely sure, but I remember something about product warranties being more of a primary activity. Could it be A?

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Allene

5 months ago

I think support activities are more about the infrastructure and management side, so maybe it's E with the digital SRM technology?

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Lucia

5 months ago

I'm pretty confident that the answer is A. Product warranties and special services are clearly support activities that help enable the primary value-creating activities.

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Cathrine

5 months ago

Okay, let me see. Storage of raw materials and distribution of products are both primary activities, not support activities. Supervising the production line is also a primary activity. That leaves product warranties and digital SRM technology as the support activities. I'll go with A.

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Benton

5 months ago

Hmm, I'm not sure about this one. I'll have to think through the different categories of activities in the value chain to figure this out.

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Kindra

5 months ago

I think the answer is A. Product warranties and special services seem like they would be considered support activities in the value chain.

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Nobuko

5 months ago

I'm a bit confused on this one. I know the value chain has primary and support activities, but I'm not totally sure how to categorize all of these options. I'll have to review my notes and think it through carefully.

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Viva

1 year ago

E) Develop digital SRM technology to manage suppliers better. Gotta keep up with the times, folks. This is the 21st century, after all.

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Jesusa

1 year ago

E) Develop digital SRM technology to manage suppliers better

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Dominga

1 year ago

B) Storage of raw materials

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Rodolfo

1 year ago

A) Product warranties and special services

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James

1 year ago

Haha, this question is a piece of cake. Anybody who's read their Porter knows that B) Storage of raw materials is the way to go. Easy peasy.

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Idella

1 year ago

A) Product warranties and special services. That's the one that sticks out to me as a support activity. Seems pretty straightforward.

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Kiley

1 year ago

D) Supervising the production line. Definitely a support activity in the value chain. Not sure why this is even a question.

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Benedict

1 year ago

User 3

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Brynn

1 year ago

User 2

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Dorinda

1 year ago

User 1

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Jesusa

1 year ago

I'm going with E) Develop digital SRM technology to manage suppliers better. Gotta stay on top of that digital transformation, you know?

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Adria

1 year ago

Yeah, A) Product warranties and special services is definitely important for customer satisfaction.

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Stefanie

1 year ago

I think A) Product warranties and special services is also a support activity, don't you think?

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Tamie

1 year ago

I agree, staying on top of digital transformation is crucial for efficiency.

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Susana

1 year ago

That's a smart choice, E) Develop digital SRM technology is definitely a support activity.

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Latonia

1 year ago

I think both A) and E) are support activities because they help improve the overall efficiency of the value chain.

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Rikki

1 year ago

I disagree, I believe E) Develop digital SRM technology to manage suppliers better is a support activity.

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Vicki

1 year ago

I think A) Product warranties and special services is a support activity.

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Kanisha

1 year ago

B) Storage of raw materials, obviously. That's like textbook Porter's value chain stuff.

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Antione

1 year ago

D) Supervising the production line

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Samuel

1 year ago

C) Distribution of products from factory to retailer

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Sena

1 year ago

B) Storage of raw materials

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Rolande

1 year ago

A) Product warranties and special services

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