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According to Porter's value chain, which of the following activities is categorised as support activity?
Suggested Answer: E
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Primary activities consist of inbound logistics, operations, outbound logistics, sales & marketing, service.
Second activities consist of firm infrastructure, human resource management, technology development and procurement
Support activities (also known as secondary activities) include Firm infrastructure, Human resource management, Technology development and Procurement. Developing digital SRM technology to manage suppliers better is Technology development.
LO 1, AC 1.2
37 comments · newest first
EL
Elza
11 months ago
Totally agree with E! It’s all about managing suppliers better.
BE
Bettye
11 months ago
Wait, is digital SRM really considered a support activity?
MA
Marshall
12 months ago
No way, I thought it was A. Warranties are crucial!
DE
Destiny
12 months ago
I think it's definitely E! Makes sense for support.
EL
Elke
1 year ago
Support activities include things like tech development and HR.
MA
Margurite
1 year ago
I keep mixing up the definitions, but I think supervising the production line is definitely not a support activity. So that rules out D for me!
RE
Reita
1 year ago
I practiced a similar question, and I feel like storage of raw materials is more of a primary activity too. So maybe it’s not B?
GI
Gilma
1 year ago
I'm not entirely sure, but I remember something about product warranties being more of a primary activity. Could it be A?
AL
Allene
1 year ago
I think support activities are more about the infrastructure and management side, so maybe it's E with the digital SRM technology?
LU
Lucia
1 year ago
I'm pretty confident that the answer is A. Product warranties and special services are clearly support activities that help enable the primary value-creating activities.
CA
Cathrine
1 year ago
Okay, let me see. Storage of raw materials and distribution of products are both primary activities, not support activities. Supervising the production line is also a primary activity. That leaves product warranties and digital SRM technology as the support activities. I'll go with A.
BE
Benton
1 year ago
Hmm, I'm not sure about this one. I'll have to think through the different categories of activities in the value chain to figure this out.
KI
Kindra
1 year ago
I think the answer is A. Product warranties and special services seem like they would be considered support activities in the value chain.
NO
Nobuko
1 year ago
I'm a bit confused on this one. I know the value chain has primary and support activities, but I'm not totally sure how to categorize all of these options. I'll have to review my notes and think it through carefully.
VI
Viva
2 years ago
E) Develop digital SRM technology to manage suppliers better. Gotta keep up with the times, folks. This is the 21st century, after all.
JE
Jesusa
2 years ago
E) Develop digital SRM technology to manage suppliers better
DO
Dominga
2 years ago
B) Storage of raw materials
RO
Rodolfo
2 years ago
A) Product warranties and special services
JA
James
2 years ago
Haha, this question is a piece of cake. Anybody who's read their Porter knows that B) Storage of raw materials is the way to go. Easy peasy.
ID
Idella
2 years ago
A) Product warranties and special services. That's the one that sticks out to me as a support activity. Seems pretty straightforward.
KI
Kiley
2 years ago
D) Supervising the production line. Definitely a support activity in the value chain. Not sure why this is even a question.
BE
Benedict
2 years ago
User 3
BR
Brynn
2 years ago
User 2
DO
Dorinda
2 years ago
User 1
JE
Jesusa
2 years ago
I'm going with E) Develop digital SRM technology to manage suppliers better. Gotta stay on top of that digital transformation, you know?
AD
Adria
2 years ago
Yeah, A) Product warranties and special services is definitely important for customer satisfaction.
ST
Stefanie
2 years ago
I think A) Product warranties and special services is also a support activity, don't you think?
TA
Tamie
2 years ago
I agree, staying on top of digital transformation is crucial for efficiency.
SU
Susana
2 years ago
That's a smart choice, E) Develop digital SRM technology is definitely a support activity.
LA
Latonia
2 years ago
I think both A) and E) are support activities because they help improve the overall efficiency of the value chain.
RI
Rikki
2 years ago
I disagree, I believe E) Develop digital SRM technology to manage suppliers better is a support activity.
VI
Vicki
2 years ago
I think A) Product warranties and special services is a support activity.
KA
Kanisha
2 years ago
B) Storage of raw materials, obviously. That's like textbook Porter's value chain stuff.
AN
Antione
2 years ago
D) Supervising the production line
SA
Samuel
2 years ago
C) Distribution of products from factory to retailer
SE
Sena
2 years ago
B) Storage of raw materials
RO
Rolande
2 years ago
A) Product warranties and special services