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CIPS L3M4 Exam - Topic 2 Question 48 Discussion

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.Based on Scholte's Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?
A) Trust
B) Distrust
C) Affection
D) Respect

CIPS L3M4 Exam - Topic 2 Question 48 Discussion

Actual exam question for CIPS's L3M4 exam
Question #: 48
Topic #: 2
[All L3M4 Questions]

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte's Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

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Suggested Answer: A

This is regarded as the most effective place to be on the matrix, and it is labelled 'trust'.

In other words, the team trusts the leader a great deal because the leader is both competent and cares.


by Alisha at May 07, 2026, 08:12 AM

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Xuan
4 days ago
C) Affection seems too personal for a leader.
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Nohemi
9 days ago
B) Distrust doesn't make sense here.
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Kris
14 days ago
Trust is essential for effective leadership.
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Billy
19 days ago
I feel like A) Trust fits perfectly.
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Suzi
25 days ago
Yes, trust builds strong teams.
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Alline
30 days ago
A leader who cares and is capable earns trust.
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Anglea
1 month ago
Definitely agree, trust is key!
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Angelyn
1 month ago
I think it's A) Trust.
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Carmelina
2 months ago
Not so sure about that, what if they just seem competent?
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Lorita
2 months ago
A) Trust makes total sense, but D) Respect is also important.
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Fernanda
2 months ago
Wait, are we sure it's not C) Affection? Seems a bit subjective.
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Laurene
2 months ago
I agree, trust is key for effective leadership.
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Charlene
2 months ago
Definitely A) Trust! That's the ideal combo.
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Tomas
2 months ago
I could be wrong, but I feel like "Affection" doesn’t quite capture the professional aspect of leadership in this context.
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Jamika
4 months ago
I think we had a practice question similar to this, and "Trust" was definitely the answer for a leader who is both caring and capable.
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Anissa
4 months ago
I'm not entirely sure, but I feel like "Respect" might also be a good option since it relates to competence.
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Martha
4 months ago
I remember studying the trust matrix, and I think if a leader is seen as caring and competent, the term that fits best is "Trust."
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