CIPS L3M4 Exam - Topic 2 Question 48 Discussion

Actual exam question for CIPS's L3M4 exam

Question #: 48
Topic #: 2

Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.

Based on Scholte's Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

ATrust

BDistrust

CAffection

DRespect

Show Suggested Answer

Suggested Answer: A

This is regarded as the most effective place to be on the matrix, and it is labelled 'trust'.

In other words, the team trusts the leader a great deal because the leader is both competent and cares.

by Alisha at May 07, 2026, 08:12 AM

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Anissa

3 days ago

I'm not entirely sure, but I feel like "Respect" might also be a good option since it relates to competence.

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Martha

8 days ago

I remember studying the trust matrix, and I think if a leader is seen as caring and competent, the term that fits best is "Trust."

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