Discuss CIPS L3M4 Exam Topic 2 Question 46

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

AEntitlement

BEmpowerment

CEndowment

DEndorsement

Suggested Answer: B

Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.

The other terms shown are not relevant.

Get Premium L3M4 Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

18 comments · newest first

France 2 months ago

I’m convinced, B) Empowerment is the best choice.

Alisha 3 months ago

And that leads to better customer service!

Mitsue 3 months ago

Yes! It helps employees feel valued.

France 3 months ago

I see your point. Empowerment encourages responsibility.

Alisha 3 months ago

Exactly! Empowerment is about giving freedom.

Mitsue 3 months ago

True, but entitlement feels more like a right, not trust.

France 4 months ago

But what about A) Entitlement? It sounds similar.

Alisha 4 months ago

I agree, empowerment means trust.

Mitsue 4 months ago

I think it's B) Empowerment. It feels right.

Farrah 4 months ago

Wait, are we sure about this? Feels a bit off.

Erick 4 months ago

Totally agree, it's all about empowerment!

Lonny 4 months ago

Endowment? Really? That's a stretch.

Effie 6 months ago

I don't know, sounds more like entitlement to me.

Vi 6 months ago

That's definitely empowerment!

Pearly 7 months ago

I recall discussing how empowerment relates to employee autonomy, so I’m pretty confident it’s B) Empowerment.

Nickolas 7 months ago

I’m a bit confused; could it be A) Entitlement? That seems related to rights, but I feel like it’s not quite right for this context.

My 7 months ago

I remember a practice question that talked about trust in decision-making, which sounds like empowerment too, but I’m not completely sure.

Jerrod 7 months ago

I think this might be about giving employees more control, so I’m leaning towards B) Empowerment.

CIPS L3M4 Exam - Topic 2 Question 46 Discussion