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CIPS L3M2 Exam - Topic 1 Question 50 Discussion

Actual exam question for CIPS's L3M2 exam

Question #: 50
Topic #: 1

[All L3M2 Questions]

Which one of the following is least likely to be an effective measure of internal customer service?

ASupply Management annual awards

BSatisfaction surveys of users within the organisation

CAverage total lead time

DTime from requisitioning to purchase order despatch

Show Suggested Answer

Suggested Answer: A

Supply Management annual awards are external, and while they may be impressive, they are not to be relied upon as a measure of internal customer service.

The other answers offered however, can be effective in this regard.

by Tula at May 29, 2026, 01:02 AM

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Theron

8 hours ago

I practiced a question similar to this, and I think the time from requisitioning to order dispatch is more about process than service.

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Wai

6 days ago

Average total lead time seems more about efficiency than customer service, right? I feel like that might not capture the whole picture.

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Kiley

11 days ago

I think satisfaction surveys are pretty direct, but I’m a bit confused about how lead times fit into measuring service quality.

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Edelmira

16 days ago

I remember discussing how awards can boost morale, but I'm not sure if they really measure internal service effectiveness.

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