Discuss CIPS L3M2 Exam Topic 1 Question 50

Which one of the following is least likely to be an effective measure of internal customer service?

ASupply Management annual awards

BSatisfaction surveys of users within the organisation

CAverage total lead time

DTime from requisitioning to purchase order despatch

Suggested Answer: A

Supply Management annual awards are external, and while they may be impressive, they are not to be relied upon as a measure of internal customer service.

The other answers offered however, can be effective in this regard.

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17 comments · newest first

Elsa 2 months ago

Yes! B gives direct feedback on service quality.

Asuncion 2 months ago

Surveys are key. They show real user feelings.

Maile 2 months ago

Right! A is more about recognition, not effectiveness.

Frederica 2 months ago

Exactly! Awards don't reflect daily service either.

Elsa 2 months ago

But D shows efficiency. C just tracks time.

Asuncion 2 months ago

I lean towards D. It's more about process than service.

Maile 3 months ago

Agreed! C feels too indirect.

Frederica 3 months ago

I think it's C. Average total lead time doesn't measure service.

Brinda 3 months ago

B is definitely the best way to gauge satisfaction!

Brice 3 months ago

A awards don't really reflect internal service quality.

Ardella 3 months ago

Wait, how can lead time not matter?

Fidelia 4 months ago

Totally agree, C doesn't measure satisfaction.

Weldon 4 months ago

I think C is the least effective.

Theron 4 months ago

I practiced a question similar to this, and I think the time from requisitioning to order dispatch is more about process than service.

Wai 4 months ago

Average total lead time seems more about efficiency than customer service, right? I feel like that might not capture the whole picture.

Kiley 4 months ago

I think satisfaction surveys are pretty direct, but I’m a bit confused about how lead times fit into measuring service quality.

Edelmira 4 months ago

I remember discussing how awards can boost morale, but I'm not sure if they really measure internal service effectiveness.

CIPS L3M2 Exam - Topic 1 Question 50 Discussion