Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

CIPS L3M2 Exam - Topic 1 Question 50 Discussion

Which one of the following is least likely to be an effective measure of internal customer service?
A) Supply Management annual awards
B) Satisfaction surveys of users within the organisation
C) Average total lead time
D) Time from requisitioning to purchase order despatch

CIPS L3M2 Exam - Topic 1 Question 50 Discussion

Actual exam question for CIPS's L3M2 exam
Question #: 50
Topic #: 1
[All L3M2 Questions]

Which one of the following is least likely to be an effective measure of internal customer service?

Show Suggested Answer Hide Answer
Suggested Answer: A

Supply Management annual awards are external, and while they may be impressive, they are not to be relied upon as a measure of internal customer service.

The other answers offered however, can be effective in this regard.


by Tula at May 29, 2026, 01:02 AM

Limited Time Offer

25%

Off

Get Premium L3M2 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Frederica
4 days ago
Exactly! Awards don't reflect daily service either.
upvoted 0 times
...
Elsa
9 days ago
But D shows efficiency. C just tracks time.
upvoted 0 times
...
Asuncion
14 days ago
I lean towards D. It's more about process than service.
upvoted 0 times
...
Maile
19 days ago
Agreed! C feels too indirect.
upvoted 0 times
...
Frederica
25 days ago
I think it's C. Average total lead time doesn't measure service.
upvoted 0 times
...
Brinda
30 days ago
B is definitely the best way to gauge satisfaction!
upvoted 0 times
...
Brice
1 month ago
A awards don't really reflect internal service quality.
upvoted 0 times
...
Ardella
1 month ago
Wait, how can lead time not matter?
upvoted 0 times
...
Fidelia
2 months ago
Totally agree, C doesn't measure satisfaction.
upvoted 0 times
...
Weldon
2 months ago
I think C is the least effective.
upvoted 0 times
...
Theron
2 months ago
I practiced a question similar to this, and I think the time from requisitioning to order dispatch is more about process than service.
upvoted 0 times
...
Wai
2 months ago
Average total lead time seems more about efficiency than customer service, right? I feel like that might not capture the whole picture.
upvoted 0 times
...
Kiley
2 months ago
I think satisfaction surveys are pretty direct, but I’m a bit confused about how lead times fit into measuring service quality.
upvoted 0 times
...
Edelmira
2 months ago
I remember discussing how awards can boost morale, but I'm not sure if they really measure internal service effectiveness.
upvoted 0 times
...

Save Cancel