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M, a manufacturing company, has had some problems with defects in one of the main productsitproduces. This product has been made by the company for many years and is very profitable. Last monthithad over 300 defects reported by customers which is more than 15% of products sold. This is a reputation risk for M and is also affecting profitability.
Which of the following controls could M introduce to reduce defects and also increase profitability?
Suggested Answer: B, D, E
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34 comments · newest first
LA
Laura
10 months ago
Checking employee qualifications is crucial for quality assurance.
FE
Felton
10 months ago
Totally agree, regular machinery servicing is a must!
TA
Talia
10 months ago
Increasing quality control staff sounds like a solid plan!
BR
Brande
11 months ago
Not sure if just signing forms will actually help.
LA
Latosha
11 months ago
300 defects? Wow, that's a lot! How did it get that bad?
ME
Melodie
11 months ago
Servicing machinery regularly sounds like a solid idea. I recall a case study where maintenance significantly reduced defects, so that could be a key factor here.
JA
Jarod
11 months ago
I feel like having the production director examine products could add a layer of oversight, but I wonder if that’s practical given their other responsibilities.
LO
Lonna
12 months ago
I think introducing a procedure for quality control staff to sign off on products could help, but it seems a bit too lenient if they only check 1 in 10.
VI
Vincenza
12 months ago
I remember we discussed the importance of quality control in class, but I'm not sure if just increasing staff would really solve the problem.
JA
Jade
12 months ago
I feel pretty good about this question. Increasing quality control staff is a solid option, but I also like the idea of regularly servicing the machinery. I'll need to weigh the pros and cons of each approach.
AN
Annamae
1 year ago
This is a tricky one. I'm not entirely confident in my ability to evaluate the effectiveness of these different controls. I'll need to draw on my knowledge of quality management principles to make an informed decision.
CH
Cherri
1 year ago
Okay, I think I've got a good strategy for this. Increasing the number of quality control staff seems like a good start, but I'll also need to consider the other options and how they might work together to address the issue.
TH
Therese
1 year ago
Hmm, I'm a bit unsure about this one. There are a few different options, and I'm not sure which one would be the most effective. I'll need to think it through step-by-step.
CE
Cecilia
1 year ago
This seems like a straightforward question about quality control measures. I'll need to carefully consider each option and think about how effective they would be at reducing defects and improving profitability.
RA
Rashad
1 year ago
I think option B is also crucial, having quality control staff sign off on products can ensure better quality.
LO
Lorrine
1 year ago
I believe option D is important too, servicing machinery regularly can prevent defects.
RE
Ressie
1 year ago
I agree with Maurine, more staff could catch defects earlier.
MI
Miesha
1 year ago
Option A might work, but it could also be overkill. Investing in preventative measures like option D might be a more cost-effective solution.
KA
Kaitlyn
1 year ago
Option A might work, but it could also be overkill. Investing in preventative measures like option D might be a more cost-effective solution.
TE
Teresita
1 year ago
D) M could service machinery at least once a month as recommended by the machinery supplier.
MI
Mira
1 year ago
B) M could introduce a procedure where quality control staff sign a form at the end of each day to say they have examined 1 in 10 products for defects and they are satisfied with the quality.
AL
Alida
1 year ago
A) M could increase the number of quality control staff.
AU
Audrie
1 year ago
Haha, option C sounds like the production director is just playing a game of 'Where's Waldo?' with the products. Not very effective, if you ask me.
MI
Mitsue
1 year ago
D) M could service machinery at least once a month as recommended by the machinery supplier.
WH
Whitley
1 year ago
B) M could introduce a procedure where quality control staff sign a form at the end of each day to say they have examined 1 in 10 products for defects and they are satisfied with the quality.
AJ
Aja
1 year ago
A) M could increase the number of quality control staff.
TY
Ty
1 year ago
I'm not sure about option B. Signing a form doesn't necessarily mean the quality control staff are actually doing their job properly.
ME
Merri
1 year ago
I'm not sure about option B. Signing a form doesn't necessarily mean the quality control staff are actually doing their job properly.
HE
Hester
1 year ago
B) M could introduce a procedure where quality control staff sign a form at the end of each day to say they have examined 1 in 10 products for defects and they are satisfied with the quality.
JE
Jeff
1 year ago
A) M could increase the number of quality control staff.
MA
Maurine
1 year ago
I think option A could help by increasing quality control staff.
HE
Hermila
1 year ago
Option D seems like the most logical choice. Regular maintenance of machinery is crucial to ensuring product quality and reducing defects.
RU
Ruthann
1 year ago
D) M could service machinery at least once a month as recommended by the machinery supplier.
YV
Yvette
1 year ago
A) M could increase the number of quality control staff.