CIMA Exam CIMAPRO19-P03-1 Topic 6 Question 76 Discussion

Actual exam question for CIMA's CIMAPRO19-P03-1 exam

Question #: 76
Topic #: 6

S Doc is an out-of-hours service provided by a country's government. The service allows members of the public to call and speak to a nurse who can advise on medical situations which are not obviously emergencies. Depending on the situation the caller can be referred to the full emergency services, or be advised to go to Accident and Emergency at the nearest hospital. Alternatively, a callout from a general practitioner (GP) can be organised; the caller can be advised of where GP services are available; advice can be given over the phone; or a decision can be taken that no further action is required at least until normal services resume on the next working day.

There has been a suggestion that the nurses who take these calls could be replaced by suitably trained operatives who have available to them a specially designed expert system.

Which of the following are advantages of using an expert system instead of nurses?

AThe operatives would be too careful and thereforewould recommend unnecessary treatments or interventions.

BSome callers may present with complicated scenarios that a non-medically trained operative or expert system would be unable to recognise (for example, psychological issues).

CUsing an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

DThe use of an expert system would ensure that only relevant questions were asked of the caller and that operatives did not miss something vital due to distraction or fatigue.

EThe expert system will always follow the same path whereas the nurses may have more knowledge about some health issues and very little about others.

Show Suggested Answer

Suggested Answer: B, C, E

by Jamika at Sep 11, 2024, 11:21 AM

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Telma

3 months ago

As long as the expert system doesn't start giving fitness advice, I think it could be a helpful tool for the operatives.

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Francesco

2 months ago

E) The expert system will always follow the same path whereas the nurses may have more knowledge about some health issues and very little about others.

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Angelica

2 months ago

C) Using an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

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Alecia

2 months ago

A) The operatives would be too careful and therefore would recommend unnecessary treatments or interventions.

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Keena

4 months ago

I hope the expert system comes with a 'dad joke' module to keep the callers entertained while on hold.

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Kristel

2 months ago

E) The expert system will always follow the same path whereas the nurses may have more knowledge about some health issues and very little about others.

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Destiny

2 months ago

E) The expert system will always follow the same path whereas the nurses may have more knowledge about some health issues and very little about others.

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Latrice

2 months ago

C) Using an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

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Chaya

2 months ago

A) The operatives would be too careful and therefore would recommend unnecessary treatments or interventions.

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Marvel

3 months ago

C) Using an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

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Alona

3 months ago

A) The operatives would be too careful and therefore would recommend unnecessary treatments or interventions.

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Bobbye

4 months ago

Option D seems the most compelling to me. The expert system could help ensure a thorough and standardized process, which could be especially useful for less experienced operatives.

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Carin

4 months ago

The expert system sounds like it could take the 'human touch' out of the process. Nurses can provide a more empathetic and personalized approach.

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Raylene

2 months ago

D) The use of an expert system would ensure that only relevant questions were asked of the caller and that operatives did not miss something vital due to distraction or fatigue.

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Iluminada

2 months ago

C) Using an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

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Micheal

3 months ago

B) Some callers may present with complicated scenarios that a non-medically trained operative or expert system would be unable to recognise (for example, psychological issues).

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Vernice

3 months ago

A) The operatives would be too careful and therefore would recommend unnecessary treatments or interventions.

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Catarina

4 months ago

I think the expert system would be more consistent and efficient, but I'm concerned about its ability to handle complex or nuanced cases.

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Amina

3 months ago

C) Using an expert system would make operatives less inclined to feel sorry for the caller and ensure that only relevant facts were considered in coming to a decision.

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