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An organization uses a balanced scorecard approach to performance measurement, both at the corporate level and to assess the performance of each of its responsibility centre managers.
Which THREE of the following statements are valid in respect of the effect of this approach on the behavior of the responsibility centre managers?
Suggested Answer: A, C, D
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32 comments · newest first
SH
Shonda
11 months ago
Totally agree with B, a variety of measures keeps us balanced!
EL
Elouise
11 months ago
Really? Does the balanced scorecard actually help with customer satisfaction?
JU
Julieta
11 months ago
I think E is super important, early problem-solving is key!
NO
Norah
12 months ago
A seems off, it shouldn't just be about short-term gains.
KA
Katy
12 months ago
B and D are spot on!
SY
Sylvia
1 year ago
I practiced a question similar to this, and I think E could be valid too since it encourages proactive problem-solving.
XE
Xenia
1 year ago
I feel like D makes sense since aligning decisions with corporate objectives is a key part of the balanced scorecard approach.
RA
Raymon
1 year ago
I'm not entirely sure, but I think A might be wrong because the balanced scorecard is supposed to promote a broader view, right?
KE
Keneth
1 year ago
I remember studying how the balanced scorecard helps managers look beyond just financial metrics, so I think B is definitely valid.
CH
Cherry
1 year ago
Okay, let's see. The balanced scorecard is supposed to provide a range of measures, not just financial ones. So I'll need to watch out for options that suggest it encourages a narrow focus.
DA
Daniel
1 year ago
Hmm, I'm a bit unsure about this one. The balanced scorecard concept is familiar, but I'll need to carefully read through the options to make sure I understand how it impacts the managers' decision-making.
PH
Phillip
1 year ago
This question seems straightforward, I think I can handle it. I'll focus on identifying the key points about the balanced scorecard approach and how it affects manager behavior.
IV
Ivory
1 year ago
This is a good opportunity to show my understanding of the balanced scorecard. I'll need to identify the options that align with the key principles of this performance measurement approach.
CO
Colene
1 year ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of requirements management, but I'm not entirely sure which one is the most accurate or comprehensive description. I'll have to think this through.
DE
Desiree
1 year ago
This seems like a pretty straightforward troubleshooting question. I'd start by verifying the iSCSI configuration on the second VM and making sure the disks are properly shared.
JA
Jacob
1 year ago
The balanced scorecard sounds like a performance management version of a balanced diet - good for you, but not necessarily fun.
DA
Daron
1 year ago
This is an interesting one. I wonder if the balanced scorecard is really the best way to get managers to identify and address problems early on. Seems like it could incentivize a 'wait and see' approach instead.
BU
Bulah
1 year ago
D) It encourages them to make decisions that are in line with corporate objectives.
AR
Aretha
1 year ago
B) It provides them with a range of performance measures to discourage a tendency to focus on only one measure.
RI
Richelle
1 year ago
A) It encourages them to focus mainly on short-term financial measures.
EM
Emerson
1 year ago
Hmm, the lack of clear guidance on solving customer satisfaction issues is a bit concerning. I hope the organization has other mechanisms in place to support managers on that front.
RO
Royal
1 year ago
I like how this approach encourages decision-making aligned with corporate objectives. It's a smart way to ensure managers stay focused on the organization's overall success.
MA
Maryann
1 year ago
D) It encourages them to make decisions that are in line with corporate objectives.
HA
Hailey
1 year ago
B) It provides them with a range of performance measures to discourage a tendency to focus on only one measure.
MA
Mayra
1 year ago
A) It encourages them to focus mainly on short-term financial measures.
HA
Harris
2 years ago
The balanced scorecard approach seems like a double-edged sword. While it provides a range of measures, I worry it could lead to managers fixating on short-term financial goals instead of the bigger picture.
GA
Gabriele
1 year ago
D) It encourages them to make decisions that are in line with corporate objectives.
AR
Aron
1 year ago
B) It provides them with a range of performance measures to discourage a tendency to focus on only one measure.
VI
Virgie
1 year ago
A) It encourages them to focus mainly on short-term financial measures.
AB
Abraham
2 years ago
I believe option E is crucial as it encourages managers to address issues early on before they escalate.
RO
Rosalyn
2 years ago
I agree with Zona. Option D is also important as it ensures that managers align their decisions with the overall goals of the organization.
ZO
Zona
2 years ago
I think option B is valid because having a range of performance measures can prevent managers from focusing on just one aspect.