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CIMAPRA19-E03-1 Exam - Topic 8 Question 35 Discussion

ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states ''Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times.''Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)
C) Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles. and D) Interview process for staff prior to employment, to assess their understanding of ethical and professional behavior. and F) Operate a system of reward incentives for staff who display high ethical and professional standards.
A) Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.
B) Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct.
E) Set performance targets in diversity and equality for its hotel senior managers.

CIMAPRA19-E03-1 Exam - Topic 8 Question 35 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 35
Topic #: 8
[All CIMAPRA19-E03-1 Questions]

ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states ''Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times.''

Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D, F

by Tasia at May 06, 2022, 01:31 AM

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Mary
9 months ago
Wait, do they really expect all that from staff?
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Ilene
9 months ago
Love the idea of reward incentives!
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Mammie
9 months ago
Disciplinary actions? Not sure that’s the best approach.
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Shantell
9 months ago
Totally agree, training is key!
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Flo
9 months ago
ZYX has over 10,000 staff worldwide!
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Janine
10 months ago
Hmm, the question is asking about creating partner consumption items from customer billable items. I think the key is to focus on the partner agreement and contract account setup.
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Chantay
10 months ago
I'm a bit confused by the wording of this question. I'll need to re-read it a few times to make sure I'm interpreting it correctly.
upvoted 0 times
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