CIMAPRA19-E03-1 Exam - Topic 8 Question 35 Discussion

Question

ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states ''Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times.''

Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)

Tasia · Accepted Answer

C) Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles. and D) Interview process for staff prior to employment, to assess their understanding of ethical and professional behavior. and F) Operate a system of reward incentives for staff who display high ethical and professional standards.

Tasia · Answer

A) Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.

Tasia · Answer

B) Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct.

Tasia · Answer

E) Set performance targets in diversity and equality for its hotel senior managers.