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SSS University wishes to introduce a new Car Park Management Strategy (CPMS). The aim of this strategy is to reduce the use of private cars and to encourage sustainable transport, such as cycling and public transport, by staff and students. SSS has decided to reduce the number of car parking spaces and introduce parking charges.
The Management Accountant has decided to use the Balanced Scorecard to help prepare a performance management system to assess the performance of the new CPMS.
Which of the following is an example of the Innovation and Learning perspective of a Balanced Scorecard for SSS?
Suggested Answer: A
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11 comments · newest first
CA
Carmen
12 months ago
Reducing car spaces is a bold move, hope it works!
MO
Mollie
12 months ago
C seems more about customer satisfaction than learning.
LA
Lashawna
1 year ago
Wait, are we sure training is really innovation?
WI
Wilda
1 year ago
Totally agree, B makes the most sense here!
LU
Luann
1 year ago
I think B is the right choice! Training is key.
JE
Jeannine
1 year ago
I remember discussing the importance of training in class, so option B makes sense to me, but I'm not completely confident it's the only right answer.
SY
Sylvie
1 year ago
I practiced a similar question, and I feel like option C about reducing complaints might fit, but it seems more related to customer satisfaction than learning.
LE
Leonardo
1 year ago
I'm not entirely sure, but I remember that the Innovation and Learning perspective focuses on growth and development. Could it be option D since it relates to improving processes?
FA
Fairy
1 year ago
I think the Innovation and Learning perspective is about improving skills and knowledge, so maybe option B about training for car park attendants is relevant?
MA
Marilynn
1 year ago
This is a tricky one, but I think if I break it down step-by-step, I can figure out the right answer.
DA
Daryl
1 year ago
Hmm, I'm a bit unsure about this one. I know we need to run some programs before closing the Payables period, but I'm not sure which specific ones. I'll have to think this through.