Discuss CIMA CIMAPRA19-E03-1 Exam Topic 4 Question 128

JKL is a bank with a large number of personal customers.

A member of staff hasreportedtheir loss ofa portable electronic storage device to his line manager.

The portable electronic storage devicecontains customer account details, including secure information such as personal login details to access personal accounts. JKL has a clear policy that forbids staff from downloading customer data on to portable electronic storage devices.

It would be difficult for a member of the public to access the information on the device.

Which of the following would you advise JKL to do?

ANotify all customers of the loss and advise them to monitor their accounts for unusual transactions.

BWait for customers to query unusual transactions and refund any money they have lost.

CLet the staff member explain why they downloaded data before deciding on their dismissal.

DRetain the staff member and monitor them secretly to establish whether they are engaged in a fraud.

Suggested Answer: A

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24 comments · newest first

Erasmo 1 day ago

Still, communication is crucial.

Tu 6 days ago

But policy was clearly broken.

Na 12 days ago

Dismissal should come after investigation.

Precious 17 days ago

Customers deserve to know.

Myrtie 22 days ago

I vote for option A too.

Misty 27 days ago

Yeah, trust is important in banking.

Junita 1 month ago

Monitoring the staff member seems shady.

Aliza 1 month ago

Option B just delays the issue.

Alyce 1 month ago

I feel like they need to act fast.

Annett 2 months ago

Waiting for queries is risky.

Brandee 2 months ago

Better safe than sorry.

Angella 2 months ago

But what if it causes panic?

Lorrine 2 months ago

Option A is the best choice.

Devorah 2 months ago

Agreed, transparency is key.

Lynsey 2 months ago

I think JKL should notify all customers.

Evangelina 3 months ago

D sounds shady, monitoring someone secretly? Not cool.

Tiffiny 3 months ago

C seems fair, but they broke a clear policy.

Lera 3 months ago

Wait, how did the staff member even get that data on a portable device?

Tarra 3 months ago

I think B is risky, waiting for complaints could backfire.

Katie 3 months ago

Definitely A, they need to notify customers ASAP!

Abraham 3 months ago

Monitoring the staff member secretly, as in option D, seems risky and unethical. I think we should prioritize customer trust and safety instead.

Davida 4 months ago

I practiced a similar question where the focus was on staff accountability, so I wonder if option C could be a valid approach to understand the situation better.

Vincent 4 months ago

I'm not entirely sure, but I feel like waiting for customers to report issues, like in option B, could lead to more problems for the bank.

Micah 4 months ago

I remember discussing the importance of customer notification in case of data breaches, so I think A might be the right choice.

CIMAPRA19-E03-1 Exam - Topic 4 Question 128 Discussion