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CIMAPRA19-E03-1 Exam - Topic 4 Question 128 Discussion

JKL is a bank with a large number of personal customers.A member of staff hasreportedtheir loss ofa portable electronic storage device to his line manager.The portable electronic storage devicecontains customer account details, including secure information such as personal login details to access personal accounts. JKL has a clear policy that forbids staff from downloading customer data on to portable electronic storage devices.It would be difficult for a member of the public to access the information on the device.Which of the following would you advise JKL to do?
A) Notify all customers of the loss and advise them to monitor their accounts for unusual transactions.
B) Wait for customers to query unusual transactions and refund any money they have lost.
C) Let the staff member explain why they downloaded data before deciding on their dismissal.
D) Retain the staff member and monitor them secretly to establish whether they are engaged in a fraud.

CIMAPRA19-E03-1 Exam - Topic 4 Question 128 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 128
Topic #: 4
[All CIMAPRA19-E03-1 Questions]

JKL is a bank with a large number of personal customers.

A member of staff hasreportedtheir loss ofa portable electronic storage device to his line manager.

The portable electronic storage devicecontains customer account details, including secure information such as personal login details to access personal accounts. JKL has a clear policy that forbids staff from downloading customer data on to portable electronic storage devices.

It would be difficult for a member of the public to access the information on the device.

Which of the following would you advise JKL to do?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Elmira at Jul 01, 2026, 06:21 AM

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Abraham
Monitoring the staff member secretly, as in option D, seems risky and unethical. I think we should prioritize customer trust and safety instead.
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Davida
5 days ago
I practiced a similar question where the focus was on staff accountability, so I wonder if option C could be a valid approach to understand the situation better.
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Vincent
10 days ago
I'm not entirely sure, but I feel like waiting for customers to report issues, like in option B, could lead to more problems for the bank.
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Micah
15 days ago
I remember discussing the importance of customer notification in case of data breaches, so I think A might be the right choice.
upvoted 0 times
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