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CIMAPRA19-E03-1 Exam - Topic 3 Question 7 Discussion

A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.Which of the following statements regarding Service Level Agreements is NOT correct?
A) Service Level Agreements should include the expected response time to technical queries.
B) Service Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.
C) Service Level Agreements should include the procedures for cancelling the contract.
D) Service Level Agreements should include a guarantee to provide 100% availability for complaint resolution.

CIMAPRA19-E03-1 Exam - Topic 3 Question 7 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 7
Topic #: 3
[All CIMAPRA19-E03-1 Questions]

A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.

Which of the following statements regarding Service Level Agreements is NOT correct?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Marguerita at May 05, 2022, 10:01 PM

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Steffanie
9 months ago
Seems like a no-brainer to include all those details!
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Gregoria
9 months ago
I thought cancellation procedures were optional in SLAs?
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Gerardo
9 months ago
Wait, can they really guarantee 100% availability?
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Laura
9 months ago
Totally agree, benchmarks are a must!
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Noah
9 months ago
SLAs definitely need response times included.
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Paulene
10 months ago
Alright, let me think this through. First, I'll create the backup file using tar, then compress it with bzip2. Next, I'll check the SELinux status and make the necessary changes to put it in enforcing mode. Gotta make sure I follow the steps carefully.
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Chau
10 months ago
I'm a little confused by the options here. "Specialized content" and "personalization strings" sound similar, but I'm not sure how they differ. I'll have to review those concepts before answering.
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Beatriz
10 months ago
I'm a little confused by this question. I'm not sure how the User agents or Methods would help measure the delay specifically. I think Server latency and Response codes seem like the most relevant options.
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