CIMAPRA19-E02-1 Exam - Topic 7 Question 75 Discussion
The Thomas-Kilmann model suggests five conflict handling strategies. Which THREE of the following are part of the model?
A) Competing: both parties seek to maximise their own interests and goals thus creating winners and losers.
B) Conflict reduction: involves building on areas of agreement and changing attitudes and perceptions by use of compromises and concessions.
C) Collaborating: involves a 'win-win' strategy which is achieved through joint confrontation of the problem.
D) Conflict suppression: involves threatened authority or force or smoothing over the conflict by de-emphasing the seriousness of the situation.
E) Accommodation: involves a strategy in which one party puts the other party's interest first even when it is to its own disadvantage.
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