CIMAPRA19-E02-1 Exam - Topic 2 Question 96 Discussion

Actual exam question for CIMA's CIMAPRA19-E02-1 exam

Question #: 96
Topic #: 2

W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team membershave to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.

But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.

With reference to the disciplinary process, which isthe best course of action for W to take?

AWrite a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

BIssue a formal verbal warning via a formalinterview, with a record of the interview kept on file.

CReduce the paid hours allocated to X as a temporary punishment until the behaviour improves.

DSpeak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

Show Suggested Answer

Suggested Answer: A

by Mayra at Sep 07, 2024, 03:36 PM

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William

6 months ago

I doubt X will change after just a chat.

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Roxane

6 months ago

Why not just talk to X again?

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Bonita

6 months ago

Reducing hours? That seems harsh!

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Susana

7 months ago

I think a verbal warning is more appropriate.

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Casie

7 months ago

Sounds like a formal warning is needed.

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Kanisha

7 months ago

I feel like just talking to X informally again might not work since it didn’t last last time. We need something more structured.

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Lilli

7 months ago

I practiced a similar question where the supervisor had to choose between informal and formal actions. I think a formal verbal warning could be effective.

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Laticia

8 months ago

I'm not sure if reducing hours is a good idea. It feels a bit harsh and might not address the underlying issues.

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Johanna

8 months ago

I remember we discussed the importance of following the disciplinary process properly. I think a formal warning might be the right step here.

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Clarence

8 months ago

I'm leaning towards option B as well. A formal verbal warning with documentation seems like it would provide a clear record and set expectations for the employee to improve their behavior.

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Earnestine

8 months ago

Option A seems a bit harsh, especially if the previous informal discussion led to some temporary improvement. I'd be cautious about jumping straight to a threat of dismissal.

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Ashanti

8 months ago

I think option B is the way to go - a formal verbal warning with a record kept on file. That seems like the appropriate next step given the ongoing issues.

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Afton

8 months ago

Hmm, I'm a bit unsure here. The question mentions previous informal discussions, so I'm wondering if a formal warning might be the next logical step.

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Carma

8 months ago

This seems like a straightforward disciplinary case, but I'll need to carefully consider the options to determine the best course of action.

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Helene

8 months ago

This is a good opportunity to apply what I've learned about Value Stream Mapping in the course.

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Monroe

8 months ago

I'm not so certain, but I think the inclusion of more programming languages in the code was mentioned in a different context? It feels like it might not directly relate to modules.

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Alonso

1 year ago

I'd go with option E: lock X in the broom closet until they learn some manners. No more problems with tardiness or aggression after that!

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Aja

1 year ago

I'm torn between B and C. Reducing X's hours could be an effective temporary measure, but the formal warning paper trail is also important. Hmm, maybe I'll just flip a coin!

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Raina

11 months ago

D) Speak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

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Cora

11 months ago

I think a formal warning would be more effective in the long run.

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Willodean

11 months ago

B) Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.

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Stanford

12 months ago

A) Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

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Carmelina

1 year ago

I'm going with D. An informal chat and apology might be all that's needed to get X back on track. Why go straight to the big guns when a softer approach could work just as well?

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Carmela

11 months ago

I agree with you. A warning might make X realize the seriousness of the situation.

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Quinn

12 months ago

But what if X doesn't take it seriously? Maybe a formal warning would be better.

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Annamaria

1 year ago

I think D is a good idea. X might just need a reminder to behave better.

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Lauran

1 year ago

I disagree, I think A is the right choice. A formal letter stating immediate dismissal if the behavior continues will send a strong message and prompt X to shape up or ship out.

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Junita

11 months ago

I agree with you, B seems like a fair approach before jumping straight to dismissal.

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Marshall

12 months ago

A is too harsh, I think B is a better option. Giving a formal warning will give X a chance to improve.

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Gladys

12 months ago

B) Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.

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Edna

1 year ago

A) Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

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Ena

1 year ago

I think B is the best option. A formal verbal warning with a record on file will hold X accountable and make it clear that the behavior needs to change. Keeping it on file also provides documentation if further disciplinary action is needed.

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Zachary

12 months ago

Hopefully this warning will be a wake-up call for X to improve their behavior.

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Delfina

12 months ago

X needs to understand the seriousness of the situation and the impact on the team.

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Hortencia

1 year ago

I agree, a formal verbal warning is necessary to address the behavior.

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Kimberlie

1 year ago

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Julieta

1 year ago

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Claribel

1 year ago

I think W should give X Claribel formClaribell verbClaribell wClaribelrning.

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