CIMA Exam CIMAPRA19-E02-1 Topic 2 Question 96 Discussion

Actual exam question for CIMA's CIMAPRA19-E02-1 exam

Question #: 96
Topic #: 2

W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team membershave to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.

But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.

With reference to the disciplinary process, which isthe best course of action for W to take?

AWrite a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

BIssue a formal verbal warning via a formalinterview, with a record of the interview kept on file.

CReduce the paid hours allocated to X as a temporary punishment until the behaviour improves.

DSpeak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.

Show Suggested Answer

Suggested Answer: A

by Mayra at Sep 07, 2024, 03:36 PM

Limited Time Offer

25%

Off

Get Premium CIMAPRA19-E02-1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Alonso

12 days ago

I'd go with option E: lock X in the broom closet until they learn some manners. No more problems with tardiness or aggression after that!

upvoted 0 times

...

Aja

14 days ago

I'm torn between B and C. Reducing X's hours could be an effective temporary measure, but the formal warning paper trail is also important. Hmm, maybe I'll just flip a coin!

upvoted 0 times

...

Carmelina

24 days ago

I'm going with D. An informal chat and apology might be all that's needed to get X back on track. Why go straight to the big guns when a softer approach could work just as well?

upvoted 0 times

Annamaria

2 days ago

I think D is a good idea. X might just need a reminder to behave better.

upvoted 0 times

...

Lauran

29 days ago

I disagree, I think A is the right choice. A formal letter stating immediate dismissal if the behavior continues will send a strong message and prompt X to shape up or ship out.

upvoted 0 times

Edna

2 days ago

A) Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.

upvoted 0 times

...

Ena

1 months ago

I think B is the best option. A formal verbal warning with a record on file will hold X accountable and make it clear that the behavior needs to change. Keeping it on file also provides documentation if further disciplinary action is needed.

upvoted 0 times

Hortencia

24 days ago

I agree, a formal verbal warning is necessary to address the behavior.

upvoted 0 times

...

Kimberlie

2 months ago

Julietaut whKimberlielariJulietaelt if X doesn't tKimberlielariJulietaelke it seriously KimberlielariJulietaelnd Kimberlieontinues to JulietaehKimberlielariJulietaelve JulietaKimberlielariJulietaeldly?

upvoted 0 times

...

Julieta

2 months ago

I ClariJulietaelgree, ClariJulietael formClariJulietaell wClariJulietaelrning would show thClariJulietaelt the JulietaehClariJulietaelvior is serious.

upvoted 0 times

...

Claribel

2 months ago

I think W should give X Claribel formClaribell verbClaribell wClaribelrning.

upvoted 0 times

...