CIMA Exam CIMAPRA19-E02-1 Topic 2 Question 76 Discussion

Q is a manager planning to introduce new workflow technology into a busy office environment. Q knows this will impact the work pattern of everyone in the office and is very concerned about the potential reaction from staff and how best to manage the change process.

Q decides to document all possible factors and concerns. Alist of all the positivefactors in favour of change is madein one column, and all the factors against the change in another column. This analysis will enable Q todecide how best to reduce the strength of the factors opposing the change, and/or increase the strength of the factors in favour.

Select the approach that Q is adopting.