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Conflict has heightened between the departments of a textile manufacturer, following a recent decision by the manager of the cloth inspection department to a tightening up of the inspection standards. She insists that the quality of output has to improve if the organisation is to remain competitive.
This has resulted in some staff being idle more frequently and the sight of this idle time has frustrated the management and other employees in the weaving department, due to the direct link between time and bonus payments.
Using the Thomas-Kilman Conflict Mode Instrument, which of the following would be the most appropriate method of resolving the conflict in this situation?
Suggested Answer: B
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12 comments · newest first
PR
Precious
3 days ago
Avoiding won't solve the problem. We need action.
LO
Loren
8 days ago
Agreed! Competing just makes things worse.
MA
Mariann
13 days ago
I think collaborating is best. Everyone needs to work together.
RO
Ronny
18 days ago
Avoiding the issue won't solve anything; they need to address it head-on.
FA
Fannie
23 days ago
I’m surprised they didn’t see this coming with the new rules.
GR
Grover
29 days ago
But what if the standards are too strict? That could backfire.
RO
Rosamond
1 month ago
Totally agree! Competing just makes things worse.
AM
Amira
1 month ago
Sounds like collaborating could help both departments find a middle ground.
JO
Johnna
1 month ago
I recall that avoiding is usually not a good choice in conflicts like this, but I wonder if it could be a temporary solution until they figure things out.
MI
Millie
2 months ago
I feel like competing could escalate tensions further. I think collaborating might help both departments find a middle ground, but I'm not entirely confident.
AN
An
2 months ago
This situation reminds me of a practice question we did on conflict resolution. I think accommodating might be too passive, but I’m torn between that and collaborating.
VI
Vincenza
2 months ago
I remember studying the Thomas-Kilman model, but I'm not sure which approach fits best here. Collaborating seems like it could work, but would it really resolve the underlying issues?