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Blue Prism ARA02 Exam - Topic 1 Question 50 Discussion

Which of the following should be covered within the Service Model? (Choose all that apply.)
A) Exception case handling
B) Technical support for applications
C) Product support from Blue Prism
D) Hardware provisioning

Blue Prism ARA02 Exam - Topic 1 Question 50 Discussion

Actual exam question for Blue Prism's ARA02 exam
Question #: 50
Topic #: 1
[All ARA02 Questions]

Which of the following should be covered within the Service Model? (Choose all that apply.)

Show Suggested Answer Hide Answer
Suggested Answer: A

According to the result fromROBOTIC OPERATING MODEL - SS&C Blue Prism, the Service Model foundation covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. Exception case handling is one of the aspects of referral handling, which deals with how to handle exceptions that occur during process execution. Technical support for applications, product support from Blue Prism, or hardware provisioning are part of other foundations such as Technology or Governance. Reference:ROBOTIC OPERATING MODEL - SS&C Blue Prism


by Ilene at Aug 13, 2025, 10:40 AM

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Ardella
6 months ago
Totally agree with A, it's crucial for smooth operations.
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Cyndy
6 months ago
I think C is important too!
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Torie
7 months ago
Wait, why is hardware provisioning even in the options?
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Miles
7 months ago
Not sure about D, seems out of scope for a service model.
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Alfreda
7 months ago
Definitely A and B should be included.
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Willie
7 months ago
I’m a bit confused about hardware provisioning. I thought it was more about infrastructure than the Service Model itself.
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Chuck
8 months ago
I feel like product support from Blue Prism should be covered too, but I can't recall if hardware provisioning is relevant.
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Jesusa
8 months ago
I remember a practice question that mentioned technical support for applications being included. That makes sense to me.
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Domitila
8 months ago
I think exception case handling is definitely part of the Service Model, but I'm not sure about the others.
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Emiko
8 months ago
I feel pretty confident about this. The Service Model is all about the vendor's support and services, so I'll select the options that fit that criteria.
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Jina
8 months ago
Okay, I've got a strategy for this. The Service Model should cover the core services and support that the vendor provides, so I'll focus on options related to that.
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Shawnda
8 months ago
Hmm, I'm not totally sure about this one. I'll have to review my notes on the Service Model to see what it typically includes.
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Rosendo
9 months ago
This looks like a straightforward question about the Service Model. I'll need to think carefully about what should be covered in that model.
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Leota
9 months ago
I think D is not necessary for the Service Model, as hardware provisioning is not directly related to service delivery.
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Yvonne
9 months ago
Exception case handling and technical support for applications are definitely part of the Service Model. I'm not so sure about the other two options though.
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Pearline
9 months ago
I believe C should also be included, as product support from Blue Prism is crucial.
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Ruthann
10 months ago
I agree with Remona, A and B are essential for the Service Model.
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Remona
10 months ago
I think A and B should be covered.
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